Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
76,968 total
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Couldn't ask for better support and service
I did a lot of research when looking for pet insurance and was nervous because I had experience with sick pets and not being able to get claims approved and processed in the past. I have been using Embrace for several years now and over the years my little cat has had several serious health issues, and I couldn't ask for any better service. The claims are easy to make, they are processed quickly, I always know where they are at and the payment comes very quickly. The customer service department had called me several times and I thought they were calling to sell me something but they were calling to check to make sure my experience was great. So it has been. Thank you Embrace. Having a sick pet is hard and you make the financial support end of it painless.
Insurer: Embrace
By: Shelley
Fairly happy
Fairly happy with service.
Insurer: Pets Plus Us
By: Neil
Started out rocky, but overall I’m impressed
The insurance company is great! My dog was in critical condition and the company stepped in when I was at my lowest
Insurer: Pets Best
By: Derek
Service was excellent.
Service was excellent
Insurer: Embrace
By: Barry
Emergency for puppy
My puppy had a horrible accident happen. She was run over by a car, but thankfully survived. During all the trauma, Healthy Paws was right there is ensure that they would be paying the out of pocket costs for services. My puppy had laceration surgery and Healthy Paws paid my vet directly on the spot over the phone. The bill was covered at 90%! This is a great pet insurance company, that offers support and is available to answer all the questions you have during such a difficult time.
Insurer: Healthy Paws
By: Natalie
Simple and Easy
We have a 2 year old English Bulldog who has had a stint of issues. It is great to know we have Embrace in our corner, she is seen treated and we know it’s covered and we can not worry. The process has been simple and easy to submit claims and follow up if needed. Embrace was one of the best pet care items we purchased with our baby girl.
Insurer: Embrace
By: Leah
The customer web site portal access and claim submission process are exceptionally efficient!
The claim submission process was easy and uncomplicated. The claim review follow-up response was less than 48 hours and reimbursements were quickly made thru the mail or by direct deposit. Embrace Pet Insurance delivers the quality service they advertise!
Insurer: Embrace
By: patrick
Keeps Client posted
Tracking and review of claim with updates is very helpful. Would be nice to get a discount for referrals for new members who join.
Insurer: ASPCA
By: Randy