Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
76,968 total
Other Categories
Embrace Comes Through Again!
I have had Embrace pet insurance since my labs were young. They have consistently come through for our family in a timely fashion. After my Gracie suffered a spinal stroke in 2012, it required months of intensive surgery, and Embrace lived up to their claims and covered exactly what they promised to. I am impressed with the timeliness of their reimbursements and their level of kind communication. They are a company I can highly recommend and do so on a regular basis.
Insurer: Embrace
By: Monica
Fantastic Company
This has been the best thing I ever did for my pet. She has been sick this year and all of my claims have been reviewed and paid in a short time. When I have had to ask questions anyone I spoke to was so kind and helpful.
Insurer: Embrace
By: Cynthia
Always a pleasure
It is always easy and a pleasure to interact with your representatives. Everyone is always so pleasant and extremely helpful.
Insurer: Trupanion
By: Pam
Very nice
Very nice and knowledgeable
Insurer: Trupanion
By: Karen
Great
You guys are great. Keep up the amazing help you provide. They only problem I had was about nut claim. They needed additional information but I was not contacted and my vet said they received a call from you but it was not specified that additional information was needed. I had to call and figure out and then communicate that to my vet.
Insurer: Trupanion
By: Khiry
always friendly,
always friendly, claims are processed quickly without any difficulty :)
Insurer: Trupanion Canada
By: Roberta
Great service,
Great service, very timely response and quick turnaround on claims and their payment.Thank you!
Insurer: Trupanion Canada
By: Lucy
Easy to deal with
It's amazing to have an insurance company that makes it so easy to deal with in our worst times when our babies need Medical care.
Insurer: Trupanion Canada
By: Melissa
Above and beyond
Karly went above and beyond regarding my question and called me back to tell me the problem has been resolved I didn't expect the phone call back Was much appreciated
Insurer: Trupanion Canada
By: Marc