Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
76,968 total
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Can’t say enough positive things about Embrace!
Very easy to submit claims, quick response and payment. Very knowledgeable folks and very helpful. Have sent several claims over the year.
Insurer: Embrace
By: Bev
Undecided
I can't decide if it is worth it. My premiums keep going up and they are about to go up about $30/mo. I'm waiting to see if anything this year has been covered. Then I will decide. Tim was no help on the phone. he was polite, but could not answer my questions about if my bills would be covered.
Insurer: Trupanion
By: Kathy
Explained everything
Jennifer thoroughly explained all the specifics regarding how long pet records are maintained and how to logon to the website where all the records can be viewed.
Insurer: Trupanion
By: Mimi
Helpful
Kathleen was amazingly Helpful, kind, and patient.
Insurer: Trupanion
By: Chris
Delightful
Rebekah was truly delightful to speak with. She was well-informed, yet extremely kind and genuine. In my opinion, she is a definite asset to Trupanion.
Insurer: Trupanion
By: Karen
Super friendly
Super friendly, very helpful
Insurer: Trupanion
By: Dave
Wonderful
You have done a wonderful job with handling my claims especially over the phone.
Insurer: Trupanion
By: Heidi
Not as friendly
Kelvie did not seem as friendly and congenial as most of your representatives. Nevertheless, she was able to efficiently and knowledgeably care for my request.
Insurer: Trupanion
By: Alice
Claims
I've had Trupanion for many years for all my pets... over time the response time to alerting claims have been received and the process time of larger claims has diminished. Lately claims there seems to be a rash of "the claim was not received... delayed or the email attachment was missing ( when it was not or return emails stating the claim was received). Considering the premiums go up every renewal year, I would have thought Customer Service would have improved.
Insurer: Trupanion
By: Theresa
Trupanion has been amazing!
Trupanion has been amazing! The response time in claims has been fantastic and the coverage is 2nd to none.
Insurer: Trupanion Canada
By: Jodi