Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
76,968 total
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I had to call twice.
I had to call twice. Followed the instructions given on the first call, but got different information on the second call. Consistency of message would be my suggestion.
Insurer: AKC
By: Lisa
A few bumps in the road
Initially I was very excited to have my dog covered by Embrace. I am a USAA member and got a good discount based on that referral. I was also worried that my rescued pitbull mix would not get a fair shake and be denied coverage. Thankfully the people at Embrace were more open minded than that and had no issues covering her. The issues started when the first claims came in and started to back up. No one was going through her previous vet records and kept telling me that I needed to submit more information even though all available info was made available multiple times. Months went by without payment and claims piling up until one day and several phone calls I finally spoke to one wildly intelligent and patient young man who took the time to piece together what I was so frustrated about, and managed to process all of my claims in 24 hours. I don't believe I told him I was really calling to cancel my policy that day but he managed to stop me. I wish I could remember his name. I'm sure it's written down somewhere. It just takes one person to listen. After that ordeal, I haven't had a single problem and Embrace has been a delight. Even for medical claims I wasn't sure they would cover. My dog is my family and she has medical costs like any other child or human. Embrace makes it possible to afford these things and enjoy other things.
Insurer: Embrace
By: Brianna
Very nice customer service
I enjoy dealing with embrace. It gives me peace of mind if I have any issues with her highness
Insurer: Embrace
By: James
I have 5 dogs that have Trupanion insurance
I have 5 dogs of my own that have Trupanion insurance, and I pay for my niece's dog's Trupanion account. The website claim process has really helped me with getting my claims processed much faster than before, and I like the way the claims are now listed directly to the dog for which the claim was made. Customer Service personnel have always been polite, professional, and knowledgeable. Thanks, Trupanion!
Insurer: Trupanion
By: Virginia
You are all the best!
You are all the best! Angie and I thank you!
Insurer: Trupanion
By: Laurie
Always friendly patient professional.
Always friendly, patient, professional.
Insurer: Trupanion Canada
By: Donna
Trupanion was very thoughtful and caring
Trupanion was very thoughtful and caring in processing my claim during the loss of my beloved dog.
Insurer: Trupanion
By: Stephanie
Fast and easy,
Fast and easy, my Vet submits claims and incorporates results into our bill while we are at the office.
Insurer: Trupanion
By: Deborah
trupanion has been excellent and very effient in handling our claims.
trupanion has been excellent and very effient in handling our claims. They are truly a partnered in Dakota’s health care. We have been recommending Trupanion to everyone we see with a dog from Whistler to Phoenix. It may sound over the top but Dakota owes trupanion for the quality of life she has had over the last 9 years.
Insurer: Trupanion Canada
By: Mary