Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
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great customer service & follow up
love what you do everyday to have the ability to send that message via email and phone. With Embrace I can feel that sympathy and passion for both the owners and animals. My advisor treated me & Sasha as if I were the one needing surgery and was quick with follow up and information on what my policy would cover for a major surgery. What more can you ask for?? Oh and it's affordable!!!!!
Insurer: Embrace
By: Felicia
Good.
First time experience with pet insurance of any type, glad to have when my German Shepherd had problems during the first year already. They were very responsive, kind and professional. Also paid what they were going to pay timely, any delays were due only to them receiving requested info from vets. It was good to have help with an unexpected illness, albeit disappointing when neutering wasn't covered for any reason, even when it was the surgical cure in this case. All in all, was glad we had the policy, helped with expenses that come up suddenly.
Insurer: Embrace
By: Pam
Insurance company with a heart
I have always been impressed with the way claims were handled fairly and with the way everyone I ever spoke to at Embrace was kind, respectful and helpful. Years ago, I recommended Embrace to my veterinarian and now she recommends it to her other clients. A few weeks ago, my beloved dog died. There were a lot of medical bills in her final weeks. All were handled rapidly and then I was shocked when I received an email telling me that I was getting a prorated refund for the annual premium I had recently paid. That was followed by a condolence card individually signed by many staff members. Embrace could teach purveyors of human insurance a thing or two. I will continue to recommend you to anyone who is interested in pet health insurance.
Insurer: Embrace
By: Geri
A Particularly Great Company
Our pup played ball too hard and bunked up her knee to the tune of nearly $600. I submitted a claim and heard back from Pets Best within a few days. Great response; great rewards... great company! Thanks, PB!
Insurer: Pets Best
By: jo
Can't recommend Embrace enough
Let me first say that the Embrace phone representatives are beyond awesome. Prior to getting Rosie, our Boston Terrier, my daughter inlaw took out pet insurance on their rescued dog. At the time I thought it was extravagant. Before the policies first anniversary their dog needed surgery. Per the policy, insurance paid and it was indeed a wise investment. Within 6 months another family members dog ate rib bones and corn cobs from a 12 person rib fest which basically turned to cement in his belly. He didn't have insurance and his bill was over $5,000. This bill was all his and quite a hardship. When we got our Rosie I never wanted to be in the situation of weighing If I could afford medical treatment for her. Therefore, I decided to take out insurance when she was 8 months old. Honestly my husband grumbled a bit when I initially got it. The renewal came the following year and he resisted even more maintaining we've always had healthy dogs and this is an expense that we could do without. True we had always had healthy dogs, but I held strong and we renewed for the second year. December, 2017 my Rosie got sick with what I initially thought to be a canine virus, 3 consecutive days we had vet appointments as her condition continued to spiral. When her blood test came back we were off to the local emergency animal hospital, her liver #'s were off the charts. Enroute my husband said "well I guess we will see how great this pet insurance is!" I can tell you, you can expect to pay $1,000 minimum a day for emergency services and Rosie was a patient for 5 days. I was on the phone some of those days 3 times a day with Embrace as we journeyed through Rosie's medical issues and some of those days it was touch and go. Each and every Embrace phone representatives was so caring and compassionate and extremely knowledgeable. Rosie was our Christmas miracle! My second pup who just turned 8 months in December now has Embrace pet insurance as well. My husband was more than willing to add him to the policy. We take out insurance never hoping to find out how it works and if it's worth the investment. My husband and I can tell you as a verified user it only takes once. Per policy Embrace paid straight into my checking account without issue or a challenge. I rate Embrace insurance and it's team a 10. As I share my journey with others I always follow it up... if you have a pet or are getting a pet it's worth it. I pay less than one dinner/pizza out a month. A little sacrifice for peace of mind.
Insurer: Embrace
By: Bleier
Friendly, helpful and prompt payments of claims 10+
Great company. Would recommend to anyone. Fast, friendly service and no problem receiving payment on claims.
Insurer: Pets Plus Us
By: Jennifer
Awesome pet insurance!!
Embrace has been great. People are awesome and very caring.
Insurer: Embrace
By: Erin
Not sure what I would do with not having Trupanion Insurance.
Not sure what I would do with not having Trupanion Insurance. Everyone I talk to help me feel so comfortable when your pet is sick.
Insurer: Trupanion
By: Kathy
Camille was absolutely outstanding.
Camille was absolutely outstanding. Astonishingly helpful. It was a delight to speak to them. I work on the phone for a living, and understand the pressures and the level of difficulty one is faced with when working with strangers over the phone during needful situations. I could not have been more pleased. This is the kind of person and service that makes using Trupanion a worthwhile endeavor for persons and pets and one of the ways in that make your service stand apart from the rest of the animal insurance companies out there. Finding a smart, polite, sincere, informative, good humored and patient person on the other end of a stressful process makes both the experience of using Trupanion better, but the whole of ones day absorbs goodness from the efficiency., effectiveness and pleasantness of such an exchange. This also speaks well for any person who has hired, trained and overseen Camille and Camilles overall persona. Thank you so much Trupanion, Thank you so much Camille.
Insurer: Trupanion
By: "Noah"
bethany was very nice and tried to be helpful.
Bethany was very nice and tried to be helpful. she even called me back about 15 minutes after our first conversation to advise me that the people who would have the answers to my questions were not available but that she would continue to follow up and get me an answer. so far .... no one has gotten back to me with an answer. for that reason I am unhappy with my contact with Bethany.
Insurer: Trupanion
By: Jean