Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
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Trupanion Rocks!
I have had Trupanion for 4 years and they are amazing. The claims are followed up with email notification and immediate direct deposit. I am so thankful I chose Trupanion. My other pet has another insurance ASPCA because of pricing at the time in my area, so, in comparison Trupanion has been totally supportive and the staff in Seattle are really awesome! Trupanion Rocks~
Insurer: Trupanion
By: colleen
Great Service
Embrace has been easy to work with and quick to respond to questions. They worked with my vet to make sure my cat was covered for certain procedures and tests. Thank you!
Insurer: Embrace
By: Jenny
I am very satisfied with Nationwide Pet Insurance
I have had my dog enrolled in Nationwide Pet insurance for the last few years. I am very satisfied with this insurance. Submission of claims is easy, their website keeps me informed of the progress in processing the claim and payment is quick. For those instances where a claim is denied, a satisfactory explanation is provided. Overall, this is one of the easiest insurance companies I have ever worked with
Insurer: Nationwide
By: Karen
Wish Healthy Paws provided Health Insurance for Humans!
Healthy Paws allowed us to have Squeak receive superb care at the Matthew Ryan Veterinary Hospital at the University of Pennsylvania. The quality of Healthy Paws' coverage, service, kindness, and caring removed the financial pressure and minimized our emotional stress.
Insurer: Healthy Paws
By: JERRY
Tim was awesome very engaging supportive and a great listener.
Tim was awesome, very engaging, supportive, and a great listener. He helped me immensely.
Insurer: Trupanion
By: Colleen
I have been extremely happy with Trupanion all these years.
I have been extremely happy with Trupanion all these years. Just recently two friends joined when I suggested they do. Forgot to tell them to use my name - oh well. You are always friendly, helpful and prompt on payments.
Insurer: Trupanion Canada
By: Debbie
Can't believe how easy the claim process was through Healthy Paws--they're a top-notch company.
Healthy Paws is my first experience with pet insurance; I decided on this company after a significant amount of research. I couldn't be happier with my decision and have recommended the company to many of my friends who own pets. My dog recently had surgery, and I couldn't believe how quick and easy it was to file a claim and be reimbursed for the bulk of a pretty substantial bill. Plus, it's the little things that matter--their staff even sent a few emails asking how my dog was doing after the surgery. Healthy Paws has really gone the extra mile, and I'm so glad I purchased a policy through them.
Insurer: Healthy Paws
By: Catherine
Excellent Service
Embrace is a good company. They are immediately responsive to inquiries and claims and answer questions fully. The reps are courteous, professional. They have enabled me to recover significant expenses after illness of my dog Satchel.
Insurer: Embrace
By: Ronald
Quick processing of claims
I can't believe how easy it is to file a claim from my smartphone app. The processing time is amazingly quick, and i like that you can go online and check status of the claim! Thank you so much!
Insurer: Nationwide
By: Diane
Great Company
We have had Embrace insurance for about 6 years and we have never had a problem. The Embrace team is very responsive and I never felt like we had to wait very long for our claims to be processed. Everyone I have spoken to on the phone has been knowledgeable, nice and professional. I highly recommend this company.
Insurer: Embrace
By: Jenni