Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
76,968 total
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Comprehensive and easy to work with
Nationwide has swiftly and easily provided claims payments and support for all the health needs our 8 month old Goldendoodle puppy has needed, from wellness care to puppy issues (like eating a sock.) Highly satisfied with the insurance.
Insurer: Nationwide
By: Sydney
Nationwide Pet insurance give you comfort knowing you can have your pet seen by a Veterinarian no matter what state you are in.
We were traveling out of state this Christmas season. Izzy was showing signs of an ear infection. By having Nationwide Pet insurance the clinic got her in that day.
Insurer: Nationwide
By: Mary
They are about my dog almost as much as I do!
Nationwide is the best pet insurance company. Dexter has been through a lot since he was a puppy and nationwide has had our backs from the time we signed up. Thank you so much nationwide
Insurer: Nationwide
By: Joseph
Always Easy to Work With
Nationwide always makes this very easy. Our little girl had some knee problems and we were able to take her to the vet and do everything we needed to do to get her better since Nationwide had our backs. Thanks for helping us take care of her!
Insurer: Nationwide
By: Hank
Getting to the HART of it - a much needed resource for dog owners
I wasn't sure I knew enough about pet insurance, but when our family dog needed ongoing care then emergency treatment, I made myself a promise to learn more! When I adopted Casco, a lab mix from the south, I immediately ensure he had coverage. I didn't know where to start and offhandedly my trusted auto and home advisor said she'd heard good things about Hartville. I have been pleased with how EASY it is to scan and upload medical records (from his rescue then TWO different vets and a specialist) as well as check-in on claims and reimbursement ETAs. Casco is a healthy pup turning two, but without his Hartville family I would have been in a challenging spot with his recent TPLO (ACL) surgery. The testing, medicine, and finally surgical treatment was confusing and scary, but Hartville was there to explain, give options, and indicate what future coverage could help. I was relieved to have someone in my corner who knew this process. Additionally, you think calling insurance is going to be scary or confusing - that maybe you and your pet are just another subscriber, BUT Hartville called within a week of Casco's surgery to check-in and make sure I knew claim was done and helpful dollars were coming my way to ensure my pet's ongoing care/ needs. I'm so thankful for the experience I had and I have told/ will continue to stress the importance of having the insurance/ team in your corner!
Insurer: Hartville
By: Belle
Peace of Mind!!
We got our first family pet, a malti-poo puppy, 8 months ago. I am so glad we purchased wellness & injury insurance for her. We have had a few medical issues with her and it is great to know that I do not have to worry about the cost of her healthcare as her insurance covers everything. I have had great experiences with Nationwide and find their customer service and follow-up very impressive. I have recommended Nationwide to friend already. All I can say is that it is great to know that I can afford to have the best treatments for my dog when she is sick. Nationwide every covered her expenses when we spayed her. Highly recommend it!!
Insurer: Nationwide
By: Lora
ASPCA is great insurance for your pet!
We have had to make a few claims and it has been hassle free and everyone we have spoken to has been understanding and extremely helpful. Thank you
Insurer: ASPCA
By: Martha
Been with Embrace since my dog was a puppy and great customer service, very reliable outfit.
We have been insured with Embrace since my 10 year old mix lab was a puppy. Had to use our policy a couple of times and always got a quick response and fast refund. Customer service representatives are quick to answer your requests, great communications online.
Insurer: Embrace
By: Peter