Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,075 total
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Helpful, Prompt, Transparent
I've had ASPCA pet insurance for Jackson, my terrier mix, since I adopted him 10 years ago. Some years I haven't used it all all, and other years it's paid for itself. But the peace of mind I have knowing that money won't be a big issue if he needs care, it makes my life better. Claims are easy to submit, processed fast, and I've never had to dispute coverage. They even call to make sure we're both doing well after an incident. This insurance has been a lifesaver on more than one occasion, and it's worth every penny (and I don't think it's that many pennies for what I get in return).
Insurer: ASPCA
By: Kimberly
Eery courteous helpful and compassionate
Haley was very courteous, helpful, and compassionate, regarding facilitating medical care for our German Shepherd.
Insurer: Trupanion
By: James
Easy & always have someone to ask question of
Easy & always have someone to ask question of
Insurer: Trupanion
By: Laura
Outstanding service that is second to none!
Outstanding service that is second to none!
Insurer: Trupanion
By: Thomas
Great customer service!
Great customer service! Easy claim process! Thank you so much!
Insurer: Trupanion
By: Melody
Ease of communication,
Ease of communication, warmth of service, quick response and attention.
Insurer: Trupanion
By: Cheryl
The express approvals are great
The express approvals are great and when I didnt want to wait the 5 minutes, my claim was paid to me the following day. I also appreciate that the customer service agent contacted the vet technician with a question about my claim to clarify rather than just denying it.
Insurer: Trupanion Canada
By: Sarah
I have always had good interactions with Trupanion.
I have always had good interactions with Trupanion.
Insurer: Trupanion Canada
By: Krista
Great service and fast claims!
Great service and fast claims!
Insurer: Trupanion Canada
By: Diana
Trupanion is amazing.
Trupanion is amazing. Easy to submit claims and timely review and payment. I also appreciate the friendly communications along the way.
Insurer: Trupanion Canada
By: Michelle