Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
76,990 total
Other Categories
Excellent and Reliable Service
I have had 2 doxies overed under Pet's Best. Our first dog, Buddy, was insured for serveral years until his death in 2012. Our second dog, Jakey, was insured since 2012. Both of my dogs have incurred numerous claims, most unexpected, and I have never been let down by Pet's Best. They have always stepped up and paid the claims that were submitted. The customer service representatives have always been knowledgeable, polite and friendly. I highly recommend this company to any pet owner.
Insurer: Pets Best
By: Roberta
Healthy Paws Pet Insurance is a wonderful pet insurance company
Healthy Paws Pet Insurance processes claims efficiently. With the app, you snap a photo of your bill, and the claims assessors get started shortly after that. The customer service and claims staff are extremely friendly, and it has been a pleasure being insured with them. I have two dogs with Healthy Paws, and I can't recommend them enough.
Insurer: Healthy Paws
By: Chris
Great honest pet insurance company
Our little Bella just had a major health issue that resulted in close to $4,000 worth of medical bills. Healthy Paws responded quickly to claims once submitted and communicated nicely throughout the claim process. We received payment within a week or so and there were no issues. They delivered what they promised and even sent a nice email asking how her recovery was going. I recommend them highly. They are the real deal.
Insurer: Healthy Paws
By: Bob
Very courteous and efficient staff in processing our claim
Very efficient handling of claims. Staff who took my pre-claim was very courteous, helpful and prompt.
Insurer: Embrace
By: Lillie
Impressed with timeliness and professionalism
This is my first experience with pet insurance. I had been on the fence about purchasing it for several years. I wish I had purchased it through Pets Best sooner. It has been a totally easy and pleasant experience from deciding on my coverage options to submitting claims. I’ve even used the live chat with a vet one late night when my dog wasn’t feeling well. What a great service included with my policy! Overall I highly recommend this company.
Insurer: Pets Best
By: Paula
Oustanding and Reliable Service with consistent top notch customer service!
ASPCA provides outstanding and top notch insurance for our two dogs. Every ASPCA representative I've ever spoken to is professional, patient and thorough with me and addresses my concerns or questions to complete satisfaction. Our claims are always reviewed and completed in a timely manner. Getting ASPCA for our two dogs was the best decision our family ever made! Thank you!
Insurer: ASPCA
By: Megan
I am so grateful for Healthy Paws!
I am so grateful for Healthy Paws! When our 9 year old dog, Ruckus, was diagnosed with a large splenic mass, he needed for an urgent same-day surgery to remove it. Healthy Paws not only held up to their promise to reimburse 80% of the bill, they also offered to expedite the reimbursement to relieve any financial stress. Ruckus' surgery was curative and he is back to chasing squirrels! And Healthy Paws reimbursed us in less than a week. We are so grateful and happy with our decision to be a Healthy Paws member!
Insurer: Healthy Paws
By: Sara
Embrace makes taking the best care of my pup possible!
We have had Embrace for years and have always been very happy with it. They offer quick reimbursement for claims and friendly customer service. Forms are simple and easy to fill out for all involved. Best of all they give peace of mind that when/if your pet needs medical care you have the coverage to do so. That’s priceless.
Insurer: Embrace
By: Suzanne