Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
76,990 total
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Glad my pet is insured by Nationwide
Only had one dispute regarding treatment and payment, after calling and speaking with a representative who advised me what to do regarding the claim, it was handled to my satisfaction. Other than the one time, I have never had a problem and my claims have been handled in a timely manner.
Insurer: Nationwide
By: Barbara
Pet Insurance was one of our best investments!
Investing in pet insurance is one of the best things we’ve done! It gives us such peace of mind knowing that our pets will be taken care of if something happens and we don’t have to worry about how we’ll afford their emergency care. Nationwide is always so helpful, the people are very kind and they’re quick to pay out claims! If you’re thinking about getting pet insurance, do it!
Insurer: Nationwide
By: Karie
Quick Turn Around
I have been using a technique where I take a picture of the claim document and receipt from the vet and attach it to an e-mail message to Nationwide Pet Insurance. The system works a lot faster than it did a few years ago. Mailing the claim from New York to California took forever.
Insurer: Nationwide
By: John
Quick Reimbursement
Reimbursement process was quick and they followed up on the condition of my pet. Excellent job by Nationwide Pet Insurance.
Insurer: Nationwide
By: Ben
Never received payment
This is my first claim and just for a well check and didn't receive payment nor communication about my payment. Why?
Insurer: Nationwide
By: Anne
Very fast , kind , courteous and professional service . I wish more companies were this easy to deal with .
Very fast , kind , courteous and professional service . I wish more companies were this easy to deal with .
Insurer: Trupanion
By: debra
wish I would be able to set up my online account using my phone.
Great service. So far having my pet insurance has really paid off. However every time I try to set up online services with my phone it won't keep the numbers I enter, and it won't let me continue without them.
Insurer: Nationwide
By: Carrie
Claims process and website needs some adjustment
Navigating any insurance company and the claims process takes time and feels as though there were a lot of issues along the way. If you are in the business of customer care, please take the time to review the process for a new customer to submit a claim, navigate the different systems and apps to get payment. For example, you provide an easy way to submit the receipts on an app, but it is a 3rd party app and required me to make 2 calls to get it set up properly. I have never had to call for help to set up an app before! And the Nationwide rep wouldn't help me at all - but referred me to the 3rd party. Then payment comes from Chase online, which was another set up of an account, linking to my bank, etc. Once all of that is set up, things work. But goodness it is a LOT of work to get it to that point. And now I have to someone remember all of this for the next claim that may not come for several months.
Insurer: Nationwide
By: Chrissie
Nationwide Pet Insurance is wonderful
This is the first time we've experienced pet insurance and I'm so so happy I signed up earlier this year. We had no idea we'd need to use this for our dog, Sophie and hip surgery. The transactions were smooth and painless. Thank you so much.
Insurer: Nationwide
By: Karen
Absolutely the best pet insurance ever... We love you Guys... Thx
I can only say if it wasn’t for Nationwide I would not have my BFF Bilx (English Bulldog) today. They were right on time when we needed them. Not just once but every time. They even checked on us after his surgery to make sure Bilx was doing well. You cannot get better than that. We cannot thank the good people at Nationwide enough. Keep up the great work. P.S. Their pricing is more than fair and reasonable. I’m retired Army and on a budget.
Insurer: Nationwide
By: Joseph