Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
76,990 total
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I have been waiting for payment for almost 90 days. Payment is late.
Hi, I have been waiting for review/payment of expenses since the first week of August. I called before I initially submitted to find out what documents were needed. I submitted everything that you asked for but then was told (almost a month later) that you need more documents. Now I’ve been waiting for almost two months to get an update.
Insurer: Nationwide
By: Jennifer
This place is the best!
They are extremely responsive and helpful! Extremely pleased.
Insurer: Figo
By: Sarah
Highly recommend Nationwide
Excellent customer service. They have been fantastic to work with. They give great explanations for billing questions. I recommend Nationwide to all my friends. I have never had any issues with reimbursement at all. They will email you with updates and even send an email follow up to check on your loved one.
Insurer: Nationwide
By: Mark
You make it easy
Always helpful and always quick with claims. You make it easy
Insurer: Nationwide
By: Kerry
Time sent in processing and type of communication
Based on the times we live in I think it takes too long for the claim to be processed. Also you guys only prefer to communicate via email which made sense several years ago. Text messages, and live chats on the site is today's preference. Need to get a little more efficient with your processes and communication. Also submitting a claim as an attachment on the site should be offered to your clients. Faxing is so outdated. Emailing is an additional step that can be avoided.
Insurer: Nationwide
By: ZAEENA
Worth getting just as important and my health insurance
You all do a fantastic job very happy with policy we selected thanks to help if you knowledgeable staff
Insurer: Nationwide
By: Stacey
Excellent turn around time from when you get the invoice to when we receive the money.
We are very pleased with the customer service.
Insurer: Nationwide
By: Sheri
Best Insurance
Great process and customer service, love it
Insurer: Nationwide
By: Xiaofan
Quick and easy
I was a long time member of PetPlan. Everytime I had to file a claim with them I could feel my anxiety go up. Would it be approved? Will I have to appeal? Is the customer service going to be terrible? When I filed my first claim with Nationwide, I had concerns it would be the same experience I had with PetPlan. To my surprise, the process was quick and totally painless. Customer service reps were friendly and informative and my claims were reviewed in a timely manner. Dealing with a sick pet is stressful enough, you dont want to have to stress about your insurance plan too and, so far, with Nationwide, you really dont have to. Thank you and I am so so glad I made the switch.
Insurer: Nationwide
By: Emily
Pets Best is fantastic, great coverage with an easy process and fast reimbursement!
Pets Best has been a great experience and help for an unhealthy puppy. Claims were covered quickly with great EOB’s and it very user friendly. I recommend Pets Best on Facebook pet groups every time someone asks. Overall great experience that saved a puppy!
Insurer: Pets Best
By: Lisa