Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
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No hassle claims
Not only is making a Nationwide claim easy, especially with the VitusVet app, it is no-hassle and worry-free! Our senior kitty was recently diagnosed with a bladderstone and we didn't lose a wink knowing that we could get her treated and Nationwide would take care of us. With a few simple "clicks", the claim is in and I can focus on loving on my kitty. When they're done, it goes directly into our account with another simple click. We have truly enjoyed our Nationwide experience so far.
Insurer: Nationwide
By: Stephanie
Nationwide is on my side!!!!!!!
One of the best decisions I made to cover my boys and us. Caring and compassionate customer service. Claim process in perfect timing to pay off credit card. Perfect system. I’ve did research when still VPI. Nationwide is on our side. Feeling of secureness. We appreciate you very much.!!!! Thank You for everything !!
Insurer: Nationwide
By: Geraldine
THEY WILL STEAL FROM YOU
My dog saw an emergency vet a year and a half ago for blood in her urine because she played too hard and suffered some trauma. Now, my dog is having UTI problems, completely and obviously unrelated. Trupanion is claiming I am ineligible because of the blood in her urine even though that was TRAUMA and this is an actual illness. I pay trupanion to help me with the $500 cost of this treatment and they refuse to cover it. THIS COMPANY STEALS YOUR MONEY AND WILL FIND ANY REASON POSSIBLE TO NOT COVER CLEARLY COVERED ILLNESSES IN YOUR POLICY.
Insurer: Trupanion
By: hannah
did a lot of comparison before I chose Embrace and so glad I did!
Prices and coverage are very reasonable, great customer service, and easy claim filing. I especially love being able to structure the coverage options and deductibles in a way that meets the needs of my pet and my budget. I have 2 dogs, 5lbs/11yrs and 165lbs/4yrs, totally opposite ends of the breed, age, and weight spectrum, lol, and Embrace has come through for them each time I needed them too! Best bang for my bucks!
Insurer: Embrace
By: Deborah
You guys are great!
Dexter has had a rough go but you have always been there to support us. I thank you from the bottom of my heart I don’t know what I would do without you
Insurer: Nationwide
By: Sandy
Nationwide is number 1
Nationwide has always come through for my dogs. I know love even more so how quick payment is transfer into my account. Technology, I love it!
Insurer: Nationwide
By: Christopher
I'm questioning the worth of this policy and whether this company cares AT ALL about it's customers
Every time I submit a claim in this company they start a delay and deny tactic. It is very convenient (for them) that they do not have all the required documentation EVERY time a claim is submitted even though this information has been provided multiple times in the past.
Insurer: Embrace
By: Patrick
Simply the BEST
Best overall and perfect customer service!
Insurer: ASPCA
By: Arlene
I wish human health insurance was this good.
I am truly grateful for the customer service and fair policies at Nationwide.
Insurer: Nationwide
By: Adam
Healthy Paws Pet Insurance
Last year, at about this time, Walter could barely walk. Now, he’s moving right along. I was thinking, just this morning, that without Healthy Paws I wouldn’t be able to provide him with this life-changing care. Walter means everything to me, and we thank Healthy Paws from the bottoms of our hearts. Over the years, I’ve recommended Healthy Paws to every dog-owner friend, and to strangers too. So many of my friends have signed up with you, and all are pleased. Love, Lisa & Walter
Insurer: Healthy Paws
By: Lisa