Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
76,990 total
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Usually when you pay for a service you, you know, receive a service
I couldn't give them 0 stars. We submitted some claims when Bobear got sick. Denied all three on the grounds they didn't have records from a few years ago. We didn't have him that long. No one knew where he was at the time period. He'd only been at the shelter a month. They reprocessed the claims and it took them longer than a month to deny all three again with no explanation. It literally told us that it was processed and it was paying out $0. We're likely going to cancel. Thanks for stealing my hard earned money, Nationwide.
Insurer: Nationwide
By: Rae
Paid fast and what I expected. Great job
Our dog had a serious fungus infection in her nose and had to have numerous procedures at great expensive. Healthy Paws paid very quickly and exactly what I expected and they have some very nice people. I’ve been recommending them ever since.
Insurer: Healthy Paws
By: Paul
Fast response and considerate follow-up
I received great service and a thoughtful follow-up note checking on my pet's health.
Insurer: Nationwide
By: Julie
5 Star service
excellent service and timely claim processing!
Insurer: Nationwide
By: Mark
Wonderful
I am pleased that my claims are addressed in a timely manner. I am happy with the services this company provides.
Insurer: Nationwide
By: Duska
I really enjoy best pets. They are kind and professional.
I really enjoy best pets service. They kept me inform and they are kind and very professional service.
Insurer: Pets Best
By: Sherlinda
Nationwide was very thorough regarding CLAIM processing. When I call with questions, the representatives are very knowledgable.
Nationwide has been very thorough regarding CLAIM processing. Whenever I call with any questions/concerns, the representatives are very knowledgeable.
Insurer: Nationwide
By: Lisa
The coverage provided by Nationwide for my pet is worth every dime of that premium!
I could not be happier with the coverage and the handling of claims for my poor little Goldie Fawn who needed ACL surgery. We love our pets but sometimes costly care is not feasible. You take that worry away so we can enjoy the short time we get to have them in our lives, which is never long enough.
Insurer: Nationwide
By: Nova
Terrible Service
Been waiting 7 weeks to have a claim paid. Allied today and was told it still had not been reviewed and asked if I wanted it expedited? Are you FING kidding me? Plan to cancel and write a bad review just about everywhere and anywhere I can.
Insurer: Nationwide
By: Bill
These guys are great! Highly recommend.
First claim submission to Embrace and it couldn’t have been easier. I submitted about 10 months worth of claims and Embrace breezed through them quickly and efficiently. We couldn’t be happier with their processes and professionalism.
Insurer: Embrace
By: Hal