Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
76,990 total
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Excellent insurer
I have been extremely happy with Nationwide. They are very prompt responding to the claim submissions.
Insurer: Nationwide
By: Sheila
superb, effecient service and coverage
we have had our beautiful animal insured by embrace since we acquired her. enbrace’s coverage of our claims has been very fair and its service (including a great website) excellent.
Insurer: Embrace
By: william
They distinguish between different types of tumors
Our beagle has a history of lipomas. I had never gotten insurance for him before. Friends told me some insurance companies would not cover any mass on his body. To our surprise, doggie showed up with an adrenal tumor that's large and active. It produces cortisol, so he needs medication. Embrace covered our claims after receiving the vet's notes regarding doggie's history and the current tumor. Our first check is on its way.
Insurer: Embrace
By: Sharon
Have always been fast in processing, great customer service.
I've been with Nationwide since it was VPI! No complaints and thankful to have it. Thank you for asking about Bonita, she is pushing the odds with osteosarcoma and enjoying a life of quality and normalcy.
Insurer: Nationwide
By: Rebecca
Nationwide has fantastic pet insurance !!
Nationwide pet insurance is exactly what I wish pet insurance would be - comprehensive coverage, easy to use & fast claim pmts !
Insurer: Nationwide
By: Kathleen
Great Service
From many friends they say this is the best pet insurance, and in my experience this is correct! Thank you for processing claims as fast as possible
Insurer: Nationwide
By: Hailey
Disappointed
Buster had surgery to remove an adenoma tumor from his right adrenal gland. The cost of surgery to save his life was close to $5000. I sent all the costs and received less than $1000 from the total bill. There was sentence that said I may be entitled to additional money but did not explain what information was needed. I recently sent more info from both the Surgeon and the internal medicine specialist.
Insurer: Nationwide
By: Susanne
Healthy Paws provides the best piece of mind!
Healthy Paws Insurance has been the biggest piece of mind! This pet insurance company is outstanding, and I have recommended it to all of my friends and family! Our dog Dolley has had some issues with allergies, and some high kidney levels, and Healthy Paws has been a breeze to work with. We take a picture on our phone of our bill, and Healthy Paws gets a check to us super quickly! We have never had an issue, and their customer service is outstanding. Thank you Healthy Paws for helping us to give our sweet Dolley the best possible vet care!
Insurer: Healthy Paws
By: Elizabeth
Prompt and efficient
I've found Nationwide to be very prompt and efficient at claims processing. I had some difficulty with submitting claims via email as I continued to receive notice that they couldn't be read but since I've begun using Vitus Vet to submit everything has been even easier. I hope my relationship with Nationwide continues to be so effortless as my girl moves into her senior years.
Insurer: Nationwide
By: Christy
We Love Healthy Paws
We have been with Healthy Paws for years and love them! I cannot say enough good things about our experience from singing up to being reimbursed for claims.
Insurer: Healthy Paws
By: Aprile