Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
76,990 total
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A must if you own a pet!
Nation Wide Pet Insurance has far exceeded our expectations. Its easy to file and document vet visits online and the reimbursements are made in a reasonable time period.
Insurer: Nationwide
By: Curtis
Fantastic Service. !!
Maxi is fully recovered from a reaction to her Lepto immunization. It is so nice to know that I don’t Have to make a decision about whether I can afford to take her to the vet. You guys are great. So prompt with payment. Thank you.
Insurer: Nationwide
By: Linda
Excellent service and customer care.
Really happy with service and plans that are offered for my pet.
Insurer: Nationwide
By: Celia
Pets Best is excellent!!
I been a customer of Pets Best for many years and absolutely love them. They have the quickest and simplest claim processing and EXCELLENT customer service. I recommend Pets Best and refer them every chance I get.
Insurer: Pets Best
By: Beverly
Nationwide is on your side!
Best service and great customer service.
Insurer: Nationwide
By: Fernando
I wish I’d heard about Nationwide sooner.
I had gone with another insurance company before I knew about Nationwide. They were overpriced and barely covered anything—certainly not well puppy visits. There mobile app is good for filing claims—a little confusing to use, but it does the job. And so far Nationwide has been very good with handling claims in a timely manner. I’d definitely recommend them to anyone—especially if you have a new puppy like I do.
Insurer: Nationwide
By: Bella
Embrace is AWESOME!
What a great experience! Accidents and sickness can happen at the most inopportune times and I am so thankful to have such great coverage for my pup. Working with Embrace so far has been such a pleasant and easy experience - I highly recommend!
Insurer: Embrace
By: Isabella
Imzadi is doing great. Very happy, healed quickly, eating a lot. All good
I was shocked at how easy it was to file a claim and how quickly Nationwide paid the claim. I honestly did not think they would. I took out a loan I was so certain that they would find reasons not to pay me or would argue etc. So you can imagine how happy I was to have it dealt with so quickly and no issues. It was all straightforward and went exactly as they said it would. Friends were also impressed and at least one has already signed with them.
Insurer: Nationwide
By: Jayne
You company is great until you start increasing my premium
The claims takes at least 30 days To get a check and I tried the auto deposit into your act not user Friendly at all. Other than that love nationwide pet insurance
Insurer: Nationwide
By: Vivian
Need to do better with updating systems ans providing accurate information
Needs to do better updating sysyems. Agents give different or No updates at all.
Insurer: Nationwide
By: Francy