Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,004 total
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Friendly staff, easy claim process, and decent turnaround time receiving funds.
This is the first time I've submitted a claim for pet insurance. I submitted my claim (at least I thought I did) and didn't receive a payment. When I called Pets Best 3 weeks later to check on the status of my claim, Erica informed me that they never received it. I'm sure it was an error on my part and the claim must of disappeared out in cyberspace. Erika helped me resubmit my claim to make sure I did it correctly. She was very pleasant and knowledgeable. She responded quickly to an email I sent to her afterward. I received my claim funds about a week which were deposited directly into my checking account......very convenient. When you submit a claim, you should realize that your claim funds will be minus your insurance policy's deductible amount, co-pay amount, and procedures that may not be covered by your insurance. For me, I received funds that covered about 54% of my vet bill. The bill was affordable and most of all my dog has healed quickly and is back to retrieving her balls and swimming in the creeks. I hope the company doesn't jack-up my premium payments to cover my claim. I'll just have to wait and see.
Insurer: Pets Best
By: W.
Best insurance ever
My fur baby was involved in a dog attack, taking him to the vet and getting him well was all I needed. I submitted my paperwork and everything was taken care of. Thank you for helping me with the reimbursement.
Insurer: Nationwide
By: Claudia
Customer Focused
Easy and efficient claim process and quick approval. The team seems to really care about their policyholders.
Insurer: Nationwide
By: Gerry
Need my payment back on time.
I would like to get my payment back on time, I'm not a rich person and caring for a dog as a single mom it's heard. Thanks
Insurer: ASPCA
By: Stacy
Needs Improved process
It's been 60 days since I submitted claim and they needed 1 piece of additional information and now they tell me it could be another 30 days. Seems their review process is lacking and takes quite amount of time. Would not recommend this insurance if you want something that has a customer focused experience.
Insurer: Nationwide
By: Benny
Nationwide Pet Insurance is great
Nationwide Pet Insurance is great. They’re always there for our family. Using the Vitus Vet app to file our claims is really user friendly and convenient.
Insurer: Nationwide
By: Luis
Great Customer Service
ASPCA provides great customer service. They are accessible, and I always get to speak with a real live person every time I’ve had to call and have had questions. Also, their online system makes it easy to track the progress of claims.
Insurer: ASPCA
By: Reygan
A Must for your pet!
We got healthypaws insurance for our rescue dog Cali right after adopting her, and it has been by far the best decision we made for her and us! healthypaws provides the best support via a user-friendly platform. I would make pet insurance mandatory for all pet owners, and give healthypaws as a recommendation every single time!
Insurer: Healthy Paws
By: Rani
Easy, no hazz;e, great Pet Insurance!
i had a pet with no pet insurance before, When I got our new puppy I decided to try insurance. Your company made it easy for me to pick a plan and I am so happy to have found you! Thanks for the great customer service, you made everything easy. Now if you could just help me train my little puppy from hell, life would be perfect!
Insurer: Nationwide
By: Penny
Claims Processing
I would have given a higher rating but I find the time between submitting a claim and receiving a reimbursement is too long. Otherwise no other concerns. I even received a call asking how my dog was doing after a not very good diagnosis which I thought was a nice touch.
Insurer: ASPCA
By: Sue