Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,004 total
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Excellent coverage and easy to file claims and get payment
I have 6 cats with illness and accident insurance through Pet's Best. I purchased these policies after one of my cats had thyroid issues and the treatment cost $1K out of pocket. Ouch! So glad I purchased this coverage as my cats are aging and I now have a diabetic cat, one with CKD and hypertension, and most recently two others that were hospitalized due to gastric issues. I rave about this insurance to anyone who will listen. Claims process takes less than 5 minutes to submit since I work from home and can scan my bills easily and payment is usually within 7 days. Must faster than my insurance! Only downside is that now it is the new year and I have to meet my deductible again.
Insurer: Pets Best
By: Linda
Great policy and helpful
Always reliable, happy with our sweet dog' policy. We did recommend you guys to our groomer and our mechanic. Thanks for your help with Vet bills, great help!
Insurer: Nationwide
By: Elma
Thank you for being there when we needed help.
Every one was very helpful when we needed help. Thank you again.
Insurer: Trupanion
By: William
Amazing Servicr
After researching pet insurance, we decided to go with Embrace through USAA. Our puppy ate a sock and thankfully we had insurance to help. Everyone in claims and customer service was incredibly responsive and helpful. Our claims were processed faster than I anticipated and it was a huge help! Thank you!! I will be recommending you to everyone!
Insurer: Embrace
By: Danyelle
Continually are ontop of sending emails on coverage...Fabulous coverage!
I have had my dog Bella for 5 years now. I have had absolutely no problems with submitting the VET bills to Embrace ! They are wonderful !!
Insurer: Embrace
By: Beverly
Always helpful
Always helpful, whether claim is covered or not. Thank you Trupanion!
Insurer: Trupanion
By: Emilie
Amazing experiences
I have nothing but Amazing experiences with their company. Even when I get information is not what a wanted to hear. Staff are professional, educated and informative!
Insurer: Trupanion
By: Ginny
Claims in a timely manner
Trupanion processes claims in a timely manner and if you ever have to call customer service, they are very friendly and knowledable.
Insurer: Trupanion
By: Joan