Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,004 total
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The best choice we ever made (well, after getting our pup, of course)
Nationwide pet insurance offered us the level of care we were looking for with our pup - which was not only to be covered in times of illness and emergency, but also to help us cover the preventative expenses like flea and tick control and vaccinations, which can really add up over the course of a year and which are imperative to proper pet health care. Our goal is that our boy should not get sick or hurt in the first place if we are doing our best as pet-parents, and so we really do enjoy the benefits of the 'whole pet with wellness' plan. And of course, it gives us great peace of mind that when illness and emergnecy does come knocking, Nationwide will be there to see us through that as well. We have always had a very smooth claims process and received a competitive reimbursement in a short time frame. We have been happy customers and will definitely be renewing our dog's care plan this year
Insurer: Nationwide
By: Tessa
Short-changed with no explanation
You paid me for only a portion of my claim. You provided no explanation for why the rest of the claim was not paid. I resent the time I have to spend to find out why I was short-changed!
Insurer: Embrace
By: Erik
Your insurance has been a life saver
You have been very good at paying Daisy’s claims. I recommend you to doggie friends all the time!!!
Insurer: Nationwide
By: Carol
Frankie thanks you for your prompt attention in the matter of his surgery
Having been my first claim ever in my 3+ years with Embrace I wasn't sure what to expect. My dog, Frankie, had an injury to his leg in the form of a torn ligament which required surgery. They processed my claim immediately and I had the check in my mailbox in less than 2 weeks. The process was straightforward and expedient as far as paperwork goes. I provided my invoices and all veterinarian information and they did the rest. I have already referred you to a co-worker. Thank you, Embrace. I look forward to doing business with you as long as I have dog babies.
Insurer: Embrace
By: Elisha
A good insurance that makes it easier for pet parents to care for their pets and have coverage.
I switched to ASPCA pet insurance when the company I was with changed coverage criteria, making deductibles payable on each illness. I am pleased that ASPCA has not done that and only requires one yearly deductible. Their rates are reasonable which makes it possible for me to get the extra financial help with taking care of my 13 year old cat. They always address any of my concerns immediately when I call. At times processing claims takes longer than I would like.
Insurer: ASPCA
By: Alyce
Awesome
It was a please to have uspca pet insurance they were very easy to talk to and they call to ensure that my baby was doing ok refunds were prompt and I have been telling friends about the service
Insurer: ASPCA
By: Taneca
Basically happy with the coverage
I am basically very happy with the coverage and response I’m getting from nationwide
Insurer: Nationwide
By: jan
Great service
I had a really positive experience with nationwide when I had to submit my claim for my dog after he got sick. They were very quick to process, gave me all the proper email communication, and received my check promptly in the mail. The service is very much appreciated
Insurer: Nationwide
By: Dani
The vet hot line is very helpful!
I called the vet hotline when my 7 month old German Shepherd puppy was having an allergic reaction in the car as I was driving. They gave good advice and even called the next day to follow up on how she was doing!
Insurer: Nationwide
By: Heidi
Nationwide Pet Insurance team the best customer service in the industry
The Nationwide Pet Insurance team has been and continues to be an outstanding team of professionals in providing the best customer service in the industry. Whenever I have called or submitted a challenging claim for Emma, the team was professional, polite and friendly in helping me understand the terms and conditions as well as the status of my claim(s). The team along with the process works efficiently and effectively to help me ensure that both Emma and Libby have the best pet insurance coverage available. Thank you everyone for your dedication and support. Jeanne Oxley
Insurer: Nationwide
By: Jeanne