Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
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Thank you Healthy Paws
When our beloved Jalapeño was diagnosed with a torn cruciats ligament, we were so grateful to have chosen pet insurance for her previously. Having a friend that recently went through the same diagnosis and procedure with their dog, without the benefit of health insurance, we knew we were incredibly lucky to have Healthy Paws backing us, and boy were we right! They were incredibly fast reviewing our claim and getting us reimbursement, and even offered to work directly with our vet if needed, as we were concerned about putting such a high amount on a credit card. Within 1.5 weeks, we had our reimbursement directly deposited back in our account, and even had contact from Healthy Paws simply to check in and see how Jalapeño was doing. We could survive without the insurance reimbursement, but having it makes everything so much less stressful and easy to deal with. We recommend this company to any and all of our friends and family, and as a dog trainer, I recommend them to clients as well. Thank you Healthy Paws!
Insurer: Healthy Paws
By: Rachele
Awesome communication. EOB that is supplied w claim is awesome.
Trupanion sends letter stating processing claim and states if needs more information will let us know. We receive explanation of how claim processed and what applied where. It is awesome customer service. My older dog has different insurance (didn’t know about Trupanion and dog too old to change) and has never paid a thing. Just continues sending letters saying need info. When call they are reprossessing. Never an EOB. Trupanion is awesome in keeping you informed throughout whole process. Definitely would I pick Trupanion if have another pet and would recommend to anyone.
Insurer: Trupanion
By: Melanie
Nationwide has been prompt with payments.communication is easy. Automatic deposit of payment has been efficient.
All transactions have been easy, prompt and efficient. Thank you!
Insurer: Nationwide
By: Elizabeth
Diana was very helpful, informative and pleasant
Diana very helpful in reviewing policies and updating my information due to move
Insurer: Nationwide
By: Debra
Great insurance!
Nationwide insurance has been terrific. Best decision we made since we got our dog!
Insurer: Nationwide
By: Michael
trupanion has been very helpful with me regarding my dog's terminal disease, cushings and gastropathy issues
very happy with all the representatives that have answered my questions.
Insurer: Trupanion
By: jo
Nationwide Pet Insurance is OUTSTANDING!
This was the second claim we filed for our Lab through Nationwide, and both times they were processed and paid very quickly, and communication from Nationwide throughout the process was excellent. I will always recommend Nationwide Pet Insurance, and glad our dog is covered by them!
Insurer: Nationwide
By: Joe
Nationwide Pet coverage to the rescue!
Hannah had an allergy flair up that progressed to a skin infection. She was miserable and ended up at the vet MULTIPLE times during the holidays. The bills stacked up and the allergy med was very expensive. Add repeated office appointments, ear meds and skin sprays all un expected expenses during a time of year where budgets are already stretched--it was a situation that easily could have played Grinch to our Christmas spending. Thankfully, Nationwide allowed QUICK email form submission and prompt reimbursements. I was able to easily manage the care Hannah needed at our regular vet and not worry about the expense being a hardship for the family.
Insurer: Nationwide
By: Kimberly
Healthy Paws processes claims very quickly!!
I am so pleased that I chose Healthy Paws insurance. Not only do they process claims in a timely manner, they follow up to check on the state of your pet's health after health issues arrive. THE BEST!!!
Insurer: Healthy Paws
By: Ilona
Nationwide Pet Insurance has really helped with Leah and all her Dental problems. I really appreciate it.
I am very pleased with Nationwide Pet Insurance.
Insurer: Nationwide
By: Ann