Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,004 total
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Thank God for Embrace... we are able to do what is best for our dgos!
We have 2 Newfoundlands and one had 2 surgeries over the last year and now we have to budget for our other one to get similar surgeries. Thank God we choose to use Embrace as our pet insurance. The customer service representative I spoke to today was patient, kind and went above and beyond to help me. No one including companies are perfect however I definitely give Embrace 10 stars!
Insurer: Embrace
By: Allison
Claims
I was very disappointed by Petsbest. They have so far denied the claim and I am in the appeal process. My dog had an accident causing a significant injury. Petsbest and their veterinarians are arguing this is a illness with significant lack of evidence to prove so. The appeal process has been very frustrating as they have shown poor communication. Specifically, they did not send out the decision for the most recent appeal. I would not recommend Petsbest.
Insurer: Pets Best
By: Jeffrey
Healthy Paws allowed us to make humane and life saving decisions for our pet
Seriously has saved my dog's life 4x. I got insurance at 6 mo. old because my puppy was an eat 'em up type baby dog. I was concerned we would end with a ball in the belly and have $$$ in surgery someday. As it happened my dog was diagnosed with an auto-immune disease at 11 mo. and has unfortunately been prone to various maladies. Having Healthy Paws insurance with their generous coverage, easy & quick claim turn around and kind customer service has allowed us to make humane and life saving decisions for our dog. She is a bit of a lemon at times but she is happy and healthy right now squeaking her toy a bit too much as I write this. And, I know this is a glowing review that may seem untrue or over the top but truly my dog has been hospitalized over 5x at veterinary specialist in her 5 1/2 years and we couldn't give her that care without Healthy Paws.
Insurer: Healthy Paws
By: Elizabeth
Appreciate it
The person was extremely helpful. I greatly appreciate it.
Insurer: AKC
By: Lee
nicest team
You have the nicest customer service team. I have called 3 times since we got our babies policy and everyone has always been so kind and helpful. I'm very pleased with the customer service.
Insurer: AKC
By: Hunter
Thanks for explaining!
Bryce, Thank you so much for taking the time to explain the AKC Pet Insurance and Defender Plan. Great customer service.
Insurer: AKC
By: Karen
Very Helpful
Very helpful and fixed my problem in 5 seconds!
Insurer: PetPartners
By: Caitlin
Very satisfied
My pet has many allergies and skin problems. I have been very satisfied with claim processing and communication regarding payment. Easy claim submission.
Insurer: Pets Best
By: Rose
Can't recommend enough
Thank you so much for helping our puppy recovery from an emergency surgery on his knee. Without this surgery, his leg would not grow to proper length and he would not be able to use it. Filling a claim was so easy and we received reimbursement quickly. We can't recommend Pets Best enough!!!
Insurer: Pets Best
By: Erica