Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,004 total
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Great customer service, have had this insurance for over 10yrs for 2 Great Danes
Back when there were only a handful of pet insurance companies, it was next to impossible to find pet insurance that would cover Cancer, purebreds (even though both are rescues), and several breed related conditions. Bought through AKC, PetPartners has come through for my two Great Danes (now 15yrs and 11 yrs old!) for years. From $9k to $700 claims. One has had cancer tumor operations twice! Both covered! Customer service is EXCELLENT. You get a real person, here in the US when calling that is always cheerful and helpful. Have never had an issue with them and it's been great as their age gets up there that I can adjust the deductible to reduce the cost. With all of my claims it is also nice that they do not count the claims against you to raise the rates the following year (it goes by your location and dog age). Especially when you're dogs have had multiple over $3k surgeries each!
Insurer: PetPartners
By: Zara
Processing time for claims is awesome
Excellent customer service, vet helpline is amazing and processing time for claims is awesome. No reason to not renew.
Insurer: Nationwide
By: Yvette
Wish you had an app for phone otherwise love this insurance
I really like this insurance the only thing I do not like is that they ask me several questions when I 1st signed up for insurance My dog was a puppy and they put me in for pre existing conditions that my dog does not have. should not do this for a puppy.
Insurer: Nationwide
By: Tammy
Best Pet Insurance
I've been with this company for many years. They have helped us with all of our fur babies. They are always helpful when I call with a question. They have never been late on a payment after a claim is finalized. Unlike some other pet insurance companies, Pets Best doesn't find ways to not pay the bill. They hold up their agreements outlined in the insurance policy. I highly recommend Pets Best.
Insurer: Pets Best
By: Mary
Great service, quick and efficient.
So helpful when we needed it!
Insurer: Nationwide
By: Holly
Worth every penny!!!!
With our previous fur-babies we never had insurance... 17+ years later and just over $35,000.00 (that we still had the records for) ... With our next generation we got the insurance the day we brought them home after their adoption... The 3 little monsters are now 3 1/2 years old... We have filed several claims and the service is excellent... I will never go without this insurance!!!
Insurer: Nationwide
By: Dawn
Thank you for your timely review of our claims. We are very satisfied with our insurance.
Yes, I would recommend Nationwide Pet Insurance to anyone.. Actually I began with another company and was unhappy with them. My friend recommended Nationwide to me and I have been so pleased with the service and the amounts paid for my claims for Lexi. . It has been several years but am wondering as I am thinking about this, if you do something for someone who recommends you. I don't think Nancy ever received anything.
Insurer: Nationwide
By: Sharon
Best experience ever.
This was my first time using pet insurance; it was easy and no trouble. Thank you very much.
Insurer: Nationwide
By: Yvonne
Convenient
My vet keeps the insurance info on hand and processes the claims for me. I hear back promptly and have not had any concerns about coverage. This is easy to use and a great savings in keeping our pet healthy.
Insurer: Nationwide
By: Shirley
Happy with reimbursement
Easy to upload receipts, very happy with the amount of reimbursement we received for Relish's care. Might be helpful to get more updates throughout the process as it does take some time, so it'd be nice to know where it stands with updates like, "it's pending review" or emails like that.
Insurer: Nationwide
By: Sarah