Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,004 total
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I love Trupanion
I love this company. My vet recommended Trupanion when I adopted my cat and I have never looked back. The rates are reasonable and fair and entirely transparent. I always know where I stand. The claims process is easy and very quick. Everything is explained clearly. Whenever I have had to contact a representative, I have been pleased at their kindness and competence. They even thank me for taking good care of my cat. How's that for class?
Insurer: Trupanion
By: Liz
Nationwide pet insurance cares about our dog, and, very professional with their job.
Claims are process very quickly and alway do follow up emails to see how our pet is doing. And, always making sure we get the treatment our pet need.
Insurer: Nationwide
By: Robel
Amazing service and delivery!
I had VPI insurance on my pets the last few years, then Nationwide after they merged. The transition was very smooth and I still get the best service. Everyone is always so kind, professional, and helpful. I recommended you to the Cat Hospital of Portland when they asked who I have covering my kitty, Count Flufferton. They were glad to hear that they had other options to recommend to their clients. I couldn’t say enough positive things about Nationwide!
Insurer: Nationwide
By: Debora
Quick Claim Turnaround
Courteous customer service; compassionate; quick claim turnaround and paid as expected
Insurer: Pets Best
By: KS
Handled with empathy
My dog has lymphoma and it was time to renew his policy. It was very pricey. So I called to cancel with the intention of self-insuring. The representative found a way to significantly lower my premium by changing the deductible for any future problems. This is a very emotional time for me and she handled it with grace and empathy.
Insurer: Pets Best
By: Debra
Exceptional
Peter is an exceptional customer service representative.
Insurer: AKC
By: Carol
Always very friendly
Always very friendly, caring, and professional. Thank you!
Insurer: Pets Best
By: Holly