Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,004 total
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Unexpected severe price hikes
I had insured my rottweiler mix for 4 years with Embrace, and never filed a claim. Each year, my premium went up by 12-17%, which is expected. The 5th year, my premium went up by 35%! I was on an auto renewal plan. I looked on their website, which listed an email address to contact with complaints. I emailed that address 3 days before my auto-renew. I didn't hear anything back. They withdrew the annual premium from my bank account. When I called several days later after seeing the withdrawal from my bank account, they told me they had no idea what email address I was talking about; I had to tell them where it was listed on their own website. They said they never got my email. They did refund my premium when I said I was cancelling. They said that the price hike was because of my dog getting older, and that they'd adjusted their prices due to market changes. But 35% is crazy! My policy went from six hundred and change per year to nine hundred dollars per year in one jump. If you use them, look very carefully at your bills.
Insurer: Embrace
By: Karina
Quality Care
Embrace has come through on every claim I have made and any time I needed information. I am very happy I chose them for my cats.
Insurer: Embrace
By: Brendan
With some unexpected health issues, having Nationwide has been a huge benefit.
We are very happy with our choice of investing in Nationwide Pet Insurance for our Goldendoodle, Eli! He has an amazing personality and is a huge part of our family. Taking care of his health is extremely important to us. With some unexpected health issues, Nationwide Pet Insurance has been great! I've had to talk to the staff on the phone and they are always patient, caring and helpful. It's also very easy to file a claim or check the status. Thank you Nationwide Pet Insurance!
Insurer: Nationwide
By: Beth
Very Knowledgeable
Excellent representative, very knowledgeable and helpful.
Insurer: AKC
By: peter
Helpful and polite
The gentleman I spoke with was so helpful, polite, & professional. Thank you very much
Insurer: AKC
By: Francene
Terrific
Adam was terrific in helping me chose the best policy for Chloe..
Insurer: PetPartners
By: DARLENE
Very kind
Very kind treatment during a sad time
Insurer: Pets Best
By: Ruth