Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,004 total
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Nationwide provides outstanding service.
I have have been a Nationwide customer for my dog for several years. She has had numerous issues that Nationwide has covered quickly and thoroughly. I recommend them highly.
Insurer: Nationwide
By: Helen
DO NOT GET INSURANCE FROM THEM
Worst company to deal with. I got my insurance paid the deposit and two monthly payments. Your enrollment date, doesn't count towards your 30 day wait period. I filed a claim over 30 days after my enrollment. They said his knee was preexisting. They are worst than insurance companies. They act very nice and state how they are different. They are not. If your dog needs help or surgery they won't be there.
Insurer: Trupanion
By: Matt
Current Review Feb 2019
Everything went fine with this current claim. Thank you very much. We're glad we changed to Nationwide and have told friends about you.
Insurer: Nationwide
By: Phillip
Hesitant to get pet insurance, but so glad we did
We were hesitant to get pet insurance, but getting our labradoodle, Enzo, insured by Nationwide was the very best thing for us. Great company. We do all our claims on-line and payment is very timely. We would recommend Nationwide to all pet owners.
Insurer: Nationwide
By: Andrea
Best Service, fast Claims processing and automatic deposits of claim amount, makes life pretty easier
Best service
Insurer: Nationwide
By: Sampoorna
Long time for claim reimbursement
Overall very happy with service. It di take a long time for reimbursement to be deposited.
Insurer: Nationwide
By: PATT
Claim processed quickly and accurately
It was easy to file a claim. I was reimbursed within 30 days
Insurer: Nationwide
By: Grace
Having Lena insured with Nationwide gives me peace of mind
Easy to file claims. Great service!
Insurer: Nationwide
By: Kaci
Easy Peasy
Everything went smooth, I have no complaints.
Insurer: Nationwide
By: Kiera
ER visit with dog
Nationwide made the claims process very easy to submit and promptly took care of the matter without issue. Very pleased all around.
Insurer: Nationwide
By: Harry