Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,004 total
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Satisfied
It took longer than usual, but I'm still satisfied. It was broken down into 2 claims, one being a wellness claim and I was not filing a wellness claim, only an illness, but a rabies shot was given by the vet at the same time. It gave you a chance to inform me that I don't have wellness coverage, which I knew and never listed as a reason for filing the claim. I found it rather annoying to be even mentioned!
Insurer: Pets Best
By: David
Easy app!
I received my claim and reimbursement in less than two weeks. Easy to use the app!
Insurer: Pets Best
By: Lorraine
Glad I have wellness
I'm happy I added the wellness coverage to my kitten's plan. I was reimbursed my entire claim amount for our routine shots and check-up.
Insurer: Pets Best
By: Heather
Wonderful
You have been absolutely wonderful!
Insurer: Pets Best
By: Nancy
Trupanion knocks it out of the park!!!
I enrolled my puppy with Trupanion recently and had the worst happen. She broke her leg and ended up in emergency at the vet hospital only days later. Luckily the accident happened after the waiting period had ended but only by a few days. I was very impressed as the dog needed to have a plate and pins implanted to fix the bone and Trupanion covered it all. Between the surgery for the broken leg and all of the follow up care Trupanion paid about $6,000 dollars. The best part is the vet submits the invoice to Trupanion and I don't have to pay anything upfront. Trupanion pays the vet directly 90% less taxes, the initial deductible and the exam fee. Pretty good deal. Very easy to deal with.
Insurer: Trupanion Canada
By: Fenton
Great coverage at a reasonable cost.
Nationwide provides great coverage at a reasonable cost. I refer all my fellow pet owners to Nationwide; the service is exceptional and reimbursements are distributed timely.
Insurer: Nationwide
By: Susan
I strongly encourage getting this pet insurance.
I got this insurance originally because Gizmo had accidents after hours of the regular vet. These events ended up being emergency vet visits which can be a little expensive. I have kept it over the use and been very pleased with reimbursements for my claims. Recently, I took her to the vet for eating something and found a mast cell tumor. The vet bills were extremely expensive for the first two months. It took a few weeks for the claims to come back after I sent them, but I strongly recommend them. They are extremely helpful when I speak with them about claims. Bob and Schelie have called on different occasions to make sure I am pleased with their service and the answer is yes. It has saved me a ton and allowed me to treat my best friend.
Insurer: ASPCA
By: Angela
Great job as always!
Easy processing, thank you!
Insurer: Nationwide
By: Lynn