Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,004 total
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No hassle pet insurance
I can’t say enough about how wonderful Healthypaws is. Unfortunately, I have a very sick little dog who needs loads of medical care and medication. There are never any issues about paying her claims, I send the bills via their website, within a day I get a confirmation of receipt, I’m updated when claim is processed and within 2 weeks I receive a check, it’s that simple. I don’t know where my little Buttons would be without them.
Insurer: Healthy Paws
By: Jan
Great and expedient service!
Great and expedient service
Insurer: Nationwide
By: Maria
Nationwide is great but would like to see the reimbursements a little sooner than they arrive... since you pay upfront.
I do think "Nationwide" is great. Anabelle has only had wellness visits and basic flea, tick, & heartworm prevention meds. The only reason I mention I would like to see reimbursements arrive sooner is for the event if it was a large amount fee to pay.(other than wellness) We pay upfront for these visits and the reimbursements should arrive in a speedy manner since they are faxed directly. I must say "Customer Service" is excellent.
Insurer: Nationwide
By: Cheryl
adequate coverage for pet insurance
EOB’s just summarize amounts not covered and I can NEVER match the amount to line I pick from my invoices. I don’t have any idea what cost they are so I can’t question them. In the past I gave called to ask but just get he explanation that the is for costs not covered - so basically they read me what I already read on the EOB but can’t tell me what the details that comprise the amount are.
Insurer: Nationwide
By: DR
Awesome company to deal with.
Always ready to help your insured pets and their owners.
Insurer: Nationwide
By: Connie
Beyond pleased with this insurance
I couldn’t be happier with this insurance. Worrying About illness or injuries for my dog is stressful enough. Not having to worry about the cost takes makes the process so much better. It’s such an easy process and nationwide is so easy to work with and explains everything in a language you can understand. I recommend this insurance to all my friends!!
Insurer: Nationwide
By: Kelly
I am so glad we purchased insurance and so far Nationwide has been great.
Nationwide has been helpful and is it's easy to file a claim and payment is timely.
Insurer: Nationwide
By: Jean
Simply the BEST
Nationwide truly cares about our pets. I love the magazines and the claims process is super easy and fast. I also like the portal that I can go to to look at docs, etc. They're the best!
Insurer: Nationwide
By: Karen
AWESOME TO DEAL WITH
PLEASANT AND EASY TO DEAL WITH
Insurer: Nationwide
By: JOHN
Best Pet Insurance!
Nationwide has been great to have considering my dog has had some health issues. The response time and cost of coverage have been well worth the investment. I thank you for your services. I recommend Nationwide to all pet owners I have met and will meet.
Insurer: Nationwide
By: Natalia