Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,004 total
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Process was quick
Best insurance claim experience ever! Process was quick and had my claim paid within 3 days. Outstanding service!
Insurer: Pets Best
By: Roy
Love it
I loved how easy it was to file the claims, understood all instructions , and it was really quick to receive my payment . I liked how fast you informed me when it will come to me, and told me right away if there will be any delay .
Insurer: Pets Best
By: Kathleen
Easy to file claim online
It is the most easiest way to file the claim online and the end result is very responsive. I advised every pet owner with Pets Best to use the online.
Insurer: Pets Best
By: Hussein
I love Pets Best
I love Pets Best ! Easy to file a claim, fast response time, fast reimbursement with explanation of payment. Customer Service is always helpful in answering question that arise for us. I wouldn't have any other pet insurance for our 3 Shih Tzu. Rates are best for coverage we chose.
Insurer: Pets Best
By: Barbara
Very positive
It only took 1 call to get my concerns dealt with and I was happy about that. And representative was very positive.
Insurer: Pets Best
By: Stephen
Such a great overall experience
I wasn't sure whether to get pet insurance when we brought home a new kitten. I was a bit skeptical. I decided to purchase pet insurance through healthy paws. I was an easy online experience. I submitted a few minor vet invoices and the healthy paws website was super easy to drag and drop everything. Response time was extremely quick and with very detailed explanations. Our kitten developed some respiratory problems and after some extensive exams, the bill was quite large. I knew this would be the test for healthy paws. I submitted everything and within 48 hours I had a decision and healthy paws paid in accordance with the policy. I received the check within 48 hours. The best part......healthy paws followed up with an email asking how the kitten was doing. It was very personal and heartfelt. Safe to say I will have healthy paws as long as I have a pet! Way to go healthy paws! You guys rock.
Insurer: Healthy Paws
By: Joseph
So far sogood
I have been very happy with the Nationwide Pet Insurance. The process of filing a claim is very easy. You receive an email notifying you that they received the claim and the payment comes quickly.mRR
Insurer: Nationwide
By: E.
I was very happy with the service and will be a customer for as long as I have a pet.
The service is very good and I was very satisfied,
Insurer: ASPCA
By: MARK
Nationwide Insurance is efficient, helpful and easy to use.
It is easy to submit my claims to Nationwide, and they pay quickly.
Insurer: Nationwide
By: Joan
Excellent and caring
The agents we spoke with were kind, compassionate and knowledgable. Healthy Paws went above and beyond to make sure our Cinnamon was cared for and took care of the financial end extreme quickly. I am so thankful for Healthy Paws!
Insurer: Healthy Paws
By: Simone