Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,004 total
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Very comforting to know my baby is covered!
My shepherd has been with Nationwide since I got him as a puppy they've always been there, and nice to know even in his old age I don't have to worry. Just got over a major scare from pancreatitis but I knew he was covered it takes away a lot of the stress!. Customer service is awesome, claims processing is easy! Coverage is getting steep as he ages, but worth having as I know they are taking care of him!
Insurer: Nationwide
By: Danielle
You guys have been really good to my dogs
You’ve been great too my dogs
Insurer: Nationwide
By: James
After an appeal, they came through for me.
I was a new client and we'd only been insured for a month or so when Vinny suddenly stopped eating. I thought he was grieving the loss of his friend who had recently died from cancer. After ten days of not eating, I nearly carried him into the vet hospital (but he walked in); surprisingly, he had hookworms. Many tests were run on him bc all his levels were not normal. He was dehydrated and needed to be hospitalized for three days on I.V. fluids. I really thought he wasn't going to make it, but he did! The insurance company rejected payment at first bc of some confusion; however, after an appeal and another 6 long weeks of waiting for the review, they came through for me and Vinny and reimbursed us! I knew that was the right thing to do, but i honestly figured they'd be like every other insurance company: take your money and never pay out. But they came through and did the right thing. I am very grateful and would recommend them to anybody who has pets and can't afford huge, unexpected, life or death situation-type veterinary bills. I would hate to have to put my dogs down because i couldn't afford an emergency medical treatment plan.
Insurer: Pets Best
By: Tina
Nationwide's reps are knowledgeable, pleasant, claims are paid in a timely manner; it's all about service...keep it up!
Nationwide meets our needs for insurance for Samson; keep it up and we'll stick with you! Insurance is always worthwhile, more so when we have a claim that would be considered bigger than normal. Thank you for being a responsible insurer with whom communication is easy.
Insurer: Nationwide
By: David
Very helpful!
very helpful and easy to submit claims
Insurer: Nationwide
By: Liliana
Grateful My Cat's Insurance Pays Their Part
Recently, my cat's vet closed her practice and went to work for another clinic. I took my cat to that clinic for the dental work she still needed, that involved removing 4 teeth. It took awhile to get all the paperwork from the new clinic to Nationwide, but once it was all there, which is better to send by e-mail than Fax, the claim was paid fairly quickly. I have now switched to a mobile vet who brings the clinic to us, because the trauma of going to this distant clinic is too much for her. I'm hoping the claims process continues to work smoothly.
Insurer: Nationwide
By: Lisa
great response time and reimbursement
Really appreciate this insurance. Response is great and reimbursement is very helpful
Insurer: Nationwide
By: Julia
Great customer service
Great Customer service
Insurer: Nationwide
By: Kristi
I think the service is awesome!!!!
Great pet insurance. Claims are done quickly without a hassle. Love Nationwide as my pet insurer!!!
Insurer: Nationwide
By: Alvetta
Peace of mind that when our pet is ill, we have the help we need
Quick reviews and explanation of benefits are really appreciated. Claim submission process is straightforward and user friendly.
Insurer: Nationwide
By: Jen