Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,004 total
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Always very easy to work with
I have only good things to say about my experiences with Nationwide.
Insurer: Nationwide
By: Nancy
Overall, I am pleased with having chosen Nationwide to insure my dog, Stella.
Stella severely damaged her knee (equivalent to an ACL). The surgery was very expensive and true to their word Nationwide cover exactly as stated in my policy. I would have appreciated more transparency in the claims processing, however. Simply knowing they received the claim wasn't helpful when they took thirty days to process the first claim.
Insurer: Nationwide
By: Tracy
Outstanding service
I rarely write reviews but had to here because the service is really that good. The vetline is extremely helpful and the claim process is so incredibly easy and efficient.
Insurer: Nationwide
By: Pasquale
I would highly recommend VPI Pet Insurance!
I have had VPI Pet Insurance for many years and for multiple pets. They have always been consistent in paying my claims and there has never been any issue. I highly recommend VPI to any pet owner!
Insurer: Nationwide
By: Heather
Figo is the best
I absolutely love Figo, from the ease of the app to the quick turn around of claims and emails. I have referred Figo to friends and family.
Insurer: Figo
By: Theresa
Quick processing, easy to submit claims
Love the quick processing of claims and how easy it is to submit them
Insurer: Nationwide
By: Michele
I Am very satisfied with your service!
Whoever took care of my Claims they are very helpful! Thank you once again!
Insurer: Nationwide
By: Josephine
Thank You!
I can’t thank Nationwide enough for the peace of mind they’ve provided me. They’ve made it possible for me to get the best care available for my giant breed, and feel confident doing so. Knowing that Nationwide had my back when we had to take my Daniff in for emergency surgery allowed me to focus on my dog, and not the status of my savings account - and for that I am forever grateful! I will be a Nationwide Customer for life.
Insurer: Nationwide
By: Madeline
Thank you!
Thank you so much for helping us with our dog Hamilton's recent surgical issues. He is just a puppy and has had such a hard time. With all of the stress, it was so nice and such a relief to have so much help with the bills for this issue.
Insurer: Nationwide
By: Carrie
Very happy
So far I have been very happy with your service
Insurer: Nationwide
By: Susan