Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,004 total
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So glad to have found Figo
After rescuing our puppy in April, I found Figo in June to approve her with pre-existing condition (Erulichia) to be excluded, but covered otherwise. Several other companies wouldn't even write a policy on her due to PEC. Unfortunately, she was puppy clumsy and slid into the staircase and broke her leg at the beginning of August and it was all covered / reimbursed including physical therapy after some muscle atrophy due to 6 week cast. I am a firm believer of pet insurance!
Insurer: Figo
By: Tiffany
Thank Goodness I Bought Insurance
This is my first experience with pet health insurance & my fourth dog, but first Chessie. I had no idea that a young puppy could be such a challenge. Our Goldens were much more biddable. Our crazy Chessie has consumed a pair of foam ear plugs and a sock on 2 separate occasions. Fortunately our vet visits for these “interesting meals” did not involve surgery. They were costly nonetheless. Then there was the bout of kennel cough (despite having been vaccinated). Nationwide has covered a considerable portion of these vet bills — sometimes completely. Filing a claim is simple via an app. Payment did take a while at the beginning, but seems to have gotten faster lately.
Insurer: Nationwide
By: Judy
Good coverage with options; ease of getting information.
How likely are you to recommend Trupanion to a friend or family member? 10 Why did you choose this score? Trupanion has always covered what I needed. And even more important, it is such a joy to call, have a real person answer, deal with the issue and be done. I always recommend Trupanion.
Insurer: Trupanion
By: Gayle
Awesome Pet Insurance!
I love having insurance for Hawkeye! You make it easy to file claims and response is quick.
Insurer: Nationwide
By: Adrianne
Embrace is the compassionate insurance company.
The folks at Embrace have always been compassionate, fair and professional in all of our interactions.
Insurer: Embrace
By: Shirlane
Awesome experience!
We were very apprehensive purchasing pet insurance but we’ve already had to use it 3 x with our 14-month-old lab and each experience was great! What we were told was covered in the beginning was with no small print brining any surprises.
Insurer: Pets Plus Us
By: Sheryl
Healthy Paws came through after my furbaby tore her CCL and had major surgery!
My fur baby jumped on my bed and completely tore her CCL requiring major surgery. I sent Healthy Paws all of her medical records and within 10 days they approved the claim and reimbursed me accordingly. I have 4 dogs insured with them and would highly recommend them. I have had my dogs covered since 2012 and wouldn't go anywhere else.
Insurer: Healthy Paws
By: Kathy
Easy claim process and quick payment
Recommended by my vet and company has lived up to her recommendation.
Insurer: Nationwide
By: Gail
A life saver!
My Blue needed emergency surgery I don’t know what I would’ve done if I didn’t have nationwide! They processed my claim very quickly and reimbursed me! Thank you Nationwide!
Insurer: Nationwide
By: Brenda
Great peace of mind.
Its' such a peace of mind to know that if an unforeseen illness or accident where to happen my little one will be taken care. I recommend Nationwide to everyone. The claim filling could not be easier. Customer service has been great the few times I have needed to call. Thank you.
Insurer: Nationwide
By: Vivian