Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,004 total
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Worry free insurance team for my loving pet.
I've been with trupanian last 8years and they are the best insurance company in Canada for pets. No limits for claims. You guys rock.
Insurer: Trupanion Canada
By: Yoshitha
Process was easy
This was my first claim, I was notified that there was more than a 5 day delay, so I called and the records were not requested from my vet. After that the claim moved forward. The process was easy and I was impressed with that.
Insurer: Pets Best
By: Julie
Rosie and I love Trupanion.
The claim forms are easy to fill out, the payments come quickly, and your customer service is great.
Insurer: Trupanion
By: Anne
Submit claims online - easy
Easy to use and quick response.
Insurer: Trupanion
By: Marlene
Thank you for the fine service.
As always, Trupanion comes through for us. They respond in a timely manner and cover the cost immediately. They also email the claim information immediately. Thank you for the continued fine coverage.
Insurer: Trupanion
By: Coleen
Very Satisfied Customers
Trupanion has always provided excellent support and responds to our claims in a very timely manner.
Insurer: Trupanion
By: Vickie
Wonderful experience as always!!!
Very happy with contact through emails. Very efficient when I call as well. Friendly and caring staff!!!
Insurer: Trupanion
By: Andrea
Trupanion is Always number 1
Always a positive wonderful experience, great and quick processing of the claim. I feel very grateful for having Trupanion as my kitty's insurance
Insurer: Trupanion
By: Lourdes