Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,004 total
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Happy
We are very satisfied with the coverage as well as the prompt service.
Insurer: Nationwide
By: Nancy
Hassle Free Claims, Wish I Enrolled Sooner.
Very pleasantly surprised, I've never used pet insurance and waited 7 years before buying insurance for my two dogs. If I had known it was this easy to submit claims, and they pay all claims without hassle, I would have signed up much sooner. This year one of my dogs had two surgeries (for two separate tumors) that would have cost us thousands. It was covered by the ASPCA and they will not raise my rates or cancel my policy even though they were expensive claims. The claims process is super simple, I just upload my receipt form the vets and they do the rest. It is way easier then I thought, I assumed an insurance company would do everything to not pay a claim, but ASPCA has been so easy they pay all claims without giving me any trouble. Highly recommend.
Insurer: ASPCA
By: Jake
Great and Fast Service!
I've had Nationwide for years and am really pleased how they have handled and processed every claim.
Insurer: Nationwide
By: Charity
It's great knowing you're helping me keep my BJ healthy and fit. Thanks Nationwide. You're the best!
Our BJ had eye surgery to remove a cyst on his eyelid. BJ is doing well now and back to his rambunctious self! I submitted my claim electronically and was quickly reimbursed for part of the cost. Thank you Nationwide for being there for us!
Insurer: Nationwide
By: Gail
Review
The Claim Process could be a little easier, but now that I understand it, it is getting better. Customer Service has been great.
Insurer: Nationwide
By: Lisa
Just amazing
You guys were diligent and super fast reviewing our latest claim. Impressed!
Insurer: Nationwide
By: Lorena
Awesome response times
Using the mobile app works great we get awesome response times for claims filed
Insurer: Nationwide
By: Jane
FABULOUS
My Xena is a BOXER/GERMAN SHEPARD MIX and we were attacked by a Pitbull. Thanks to Nationwide to help us with the bill as quickly as they did!
Insurer: Nationwide
By: Victoria
Happy I have insurance
you are very helpful when i call for ins. questions...and prompt in payment (which helps)
Insurer: Nationwide
By: Marilyn