Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,004 total
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Don’t waste your money with this insurance
Do not waste your money on this company, we got this insurance because vet recommended and we thought it was the best. Our poor puppy is now in the fight of his life because this horrible company had labeled him with a pre-exiting condition. To be clear our poor puppy hasn’t been diagnosed with anything yet. And with a mix up between the vet writing down something we didn’t say or fabricating on what we said they will not cover or pay our claim because they say we noticed signs two weeks prior to the 30 day waiting period. My husband and I have been battling g with this company to cover the claims because the reports are wrong. But god for bid they want to ever help any pet with a possible issue. They have now complete screwed us over and our child because of this. They clearly do not care about your pets it’s all about the money.
Insurer: Trupanion
By: Elizabeth
Sensitive , professional representatives; efficient claims process
Totally satisfied with your company; efficient , with excellent follow through; thank you for making a vulnerable, emotional time less stressful. I have recommended your company to five pet owners; at least two are your new clients.
Insurer: ASPCA
By: Dorie
No complaints
I have the wellness coverage and had gotten behind on filing my claim forms and Reeta in the Lahontan Valley Veterinary Clinic in Fallon, NV got everything organized and faxed them all in for me and I was surprised at how quickly I got reimbursed and started on my 2019 deductible. We now have a system worked out that will be totally stress free for me.
Insurer: Nationwide
By: Betty
Fast payment, insanely good customer service, and peace of mind for a great price--if you have a pet, you NEED Trupanion.
I have been really lucky to not have needed to file a claim over the last 7 years; there's always a fear with a service like this that it won't be what you need it to be when you need it. That fear is 100% gone! They processed my claim really fast--faster than usual given the possible severity of the situation. We wound up with a better outcome than was initially expected, thank God, but they handle my panicked calls with such patience and compassion, they got our claims approved so fast, and it was SUCH a relief to not have to have money be a factor in the kind of care we were able to provide in a crisis. Truly, we are so grateful and relieved to have Trupanion! Oh and their partner vets that are able to bill them directly--that's an amazing perk too. Hopefully more clinics will join in on that program!
Insurer: Trupanion
By: Chelsea
Nationwide Pet Insurance for our dog Izzy has been excellent !!!
Nationwide Pet Insurance for our dog Izzy has been great with easy process for filing a claim to time of claim reimbursement to great customer service !!!! I would recommend Nationwide Pet Insurance to anyone.
Insurer: Nationwide
By: Dennis
This insurance for my pet is worth it!
I'm very happy with the service.
Insurer: Nationwide
By: Jared
Nationwide provides excellent service.
Thank you for your support of my pets. I am very pleased with the service I received.
Insurer: Nationwide
By: Sharon
Great service and customer service.
Excellent service
Insurer: Nationwide
By: Jane
Excellent service. Efficient claim process.
Nationwide not only keeps in touch to know how is your dog, but also makes the claim process very easy and efficient. Thank you!
Insurer: Nationwide
By: Guillermo