Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,004 total
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Great Claims Experience
Great experience with ASPCA. It's very simple to submit claims online, and their turnaround time is very quick.
Insurer: ASPCA
By: Justin
Excellent
What wonderful people in this Company. So kind and personal They process check in timely fashion. They supply all your needs
Insurer: Nationwide
By: Vera
Excellent!
Nationwide team, thank you so much for being so prompt and always available. Hank is very lucky to have you as his insurance company.
Insurer: Nationwide
By: JUSTYNA
Service is always great!
Excellent product and excellent service both regarding claims and the Vet hotline (which I have used several times).
Insurer: Nationwide
By: John
YOU'RE ALWAYS THERE TO HELP
We have been policy holders for many years. Rufus is our third dog to benefit from your coverage. He is recovering from some problems that excellent care provided with your assistance is helping him a lot. We continue to thank you, and recommend your company to our friends.
Insurer: Nationwide
By: Robert
My Yorkie had knee surgery on June 11 still cannot get someone on the phone or return an email after submitting all invoices . V
I am reluctant to leave this review, but this cannot be the best pet insurance company or else it is a sad state of affairs. They don't do anything that could be considered good customer service, nothing.
Insurer: Healthy Paws
By: Thomas
Pleasant, helpful
Answered all my questions whenever I called concerning my coverage
Insurer: Nationwide
By: Rosemary
I am thankful I did not have to make a decision about my pet's care and treatment based on cost.
VetHelpline is amazing. I had my pups who had ingested Naproxen in the ER within 2 hours thanks for the toxicologist.
Insurer: Nationwide
By: Beth
Every Dog Owner Needs Pet Insurance!
I'm so glad Tucker has this insurance. Thanks for checking up on him.
Insurer: Nationwide
By: Katherine
Pet insurance you can count on!
This pet insurance has definitely been worth it. I appreciate how quickly and easily my claims are processed. The customer service is always friendly and helpful as well. I'm so glad I decided to get Nationwide pet insurance for my little dog!
Insurer: Nationwide
By: Tiffany