Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,004 total
Other Categories
The claims process is easy and the coverage is great.
Every time I’ve submitted a review, it’s processed in a timely manner. The explanation of coverage is clear and the benefits/coverage is really great. I can’t believe I ever went with our pet insurance.
Insurer: Nationwide
By: Ashley
nationwide is the best.
i've insured joey with nationwide for at least 10 years, maybe more, and have never been disappointed.
Insurer: Nationwide
By: susan
Mostly satisfactory but wish reimbursement was more
Customer service was good, ease of filing claims good, response and turn around time of reimbursement was very good, my only complaint was I wish more was covered, I had to spend near $4000 from several visits and procedures, and about $2000 was covered so obviously I wish more was covered and there is a possibility I will have more claims....overall my dog coco is healed from one thing and doing better from a foreign object in throat that caused inflammation and mucus discharge, and will soon begin treating Cushing disease
Insurer: Nationwide
By: Mark
Awesome coverage!
So thankful for Nationwide Pet Insurance! They are fantastic in claims processing & followed up on my pet. Thank you for giving me peace of mind so that I csn provide great vet care for my dogs!
Insurer: Nationwide
By: Gisela
Back to feeling great
Quick reimbursement for the vet visit. Appreciate the online portal. It's easy access and understand.
Insurer: Nationwide
By: Ashley
The best
I've been with Nationwide (previously VPI) about 18 years and they have NEVER let me down. Obstructions, knee surgeries, injuries, epilepsy, cancer.... they have covered it all. I will never go with another company.
Insurer: Nationwide
By: Lynn
Fantastic in every way!
Nationwide Pet Insurance is peace of mind. The best service and unbeatable value. You owe it to yourself and your pet to have Nationwide Pet Insurance on your side
Insurer: Nationwide
By: Dale
Thank you Nationwide you have been a blessing for us in order to take care of Charley, we cannot thank you enough!
There aren't enough words to show how appreciative I am for such a wonderful company. They truly make insuring your animals the best around!
Insurer: Nationwide
By: Sandy
Excellent!
Easy to use and never even a question that the reply will be quick and accurate. Wish everything was this easy to do!
Insurer: Nationwide
By: Cheri
JUST DO IT!
Anyone who has pets knows their care can be expensive. Anyone who owns a BiG dog will tell you they are VERY expensive!! After having had operations on 2 Newfoundlands and 1 St. Bernard, we decided to get insurance for our newest Newfoundland members, Jazzy and Reggie. Sadly, Jazzy passed away 2 yrs ago after having numerous surgeries and condidtions requiring medicines that were astronomical in price. It was a terrific comfort to know that Healthy Paws was there to cover it all; never 'kicking' her off the plan. Reggie, 7 y/o was our most healthy Newfie until he was 4. Suddenly, his back legs were giving out. After xrays and an mri he was diagnosed with Wobbler's disease. Two herniated discs in his neck. He was operated on within a week of the diagnosis. The cost of just that surgery was over $10,000.00. Healthy paws was there for him (and us!). Reggie healed quicker than I thought possible and remained healthy until last year. After moving to another state he began having issues with his left leg. Ultimately, he had TPLO surgery Oct. '18; another $4,000.00. He recently became violently ill after having 2 doses of Carprofen after his tooth cleaning. Two nights in the hospital, $1,800.00. He had 2 molars that needed to be pulled or root canaled; $3,958.00. I submitted the invoice thinking they might pay for the anesthesia and blood tests. Healthy Paws paid the entire amount allowed! In the span of 7 months, I submitted over $10,000.00 again and they didn't blink an eye. Reggie, a.k.a, Cosmos Gift, meets many people daily, (often stopping traffic) bringing them smiles as he is the best Newfoundland ambassador. Everyone who tells me they own or want to own a giant breed dog, gets my lecture about care, cost and HEALTHY PAWS INSURANCE. I only wish Healthy Paws would get into the people insurance business! My praise may sound over the top; I assure you it's all true. Since my financial situation changed, they are even more important in my life.
Insurer: Healthy Paws
By: Kathaleen