Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,026 total
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Great decision to insure our new pet
Never have we regretted insuring Rubye which is now 10 yrs 4 months old. She was diagnosed with Lymphangiectasia in 2013, and ASPCA has been taking care of us . Always been there for us.
Insurer: ASPCA
By: Vicky
We love Nationwide
We had insurance for years with primary claims and secondary claims and so so many codes. We had to file and file again. It was so time consuming and so frustrating. This insurance is the simplest, most straight forward, honest, easy to navigate coverage I can imagine. Nationwide is honest and reliable and provides fast payment. I am so very, very impressed!
Insurer: Nationwide
By: Tricia
ASPCA removes barriers and makes caring for my cats easy, fast, and pet-centric.
I purchased cat insurance right when I got my kittens. I was able to adjust my plan after they were through the first year (lots more vet visits) to be for more 'cat'astrophic care. However, when my cat turned 4 he started having digestive problems. I never had to make a decision about my pet based on money. I could tell the vets were worried that diagnostics would be too expensive, but when I told them I has ASPCA coverage I could tell they were very relieved. With each visit, submitting the claim is fast and easy. I usually just take a picture with my phone and submit the claim right from my mobile device. It is easy to track the progress right from my phone and the money deposits directly to my account shortly after the claim is processed. Overall, it is a fast, simple process. I can spend my time worrying about my cat and not about the insurance claims.
Insurer: ASPCA
By: Rose
Easy and Fast!
Easy, fast and friendly service.
Insurer: ASPCA
By: Andrea
Excellent service
Thanks for your concern about Junior. He’s doing great. So glad we have Nationwide Pet Insurance It helps us to make sure Junior gets the best care possible.
Insurer: Nationwide
By: Delores
We love Nationwide
I love that I never have to worry about getting proper care for my pets. Delaying or foregoing care for a sick pet can leave your pet in pain and suffering. Sometimes it can even result in death. Wellness exams are important too! They help keep your pet healthy and happy. With Nationwide I know I am covered no matter what. Filing a claim is quick and easy. Customer service is excellent. The friendly representatives care about your pet as much as you do and they take as much time as needed to answer all your questions.
Insurer: Nationwide
By: Melanie
Luna’s insurance claims
Service is always excellent and staff very caring. Luna is a Chinese Shar Pei so I would appreciate if you would correct that under breeds. You have a Chinese Crested but my breed is listed as Shar Pei.
Insurer: Nationwide
By: Michelle
Never thought I'd buy insurance for my pet, but I'm glad I did.
This is the first time I've purchased insurance for a pet. I'm anxious to see how it works out. I've only made one claim so far and even though it is still in process, the customer service team has kept me involved in the process through email communication. I like it. If the coverage I purchased helps my wallet as well as my dog, I'll love it!
Insurer: Pets Best
By: Lisa
They have always been wonderful!
The ease of claims and friendly customer service representatives make Nationwide a number one pick. They truly care about your pet and offer additional resources whenever possible.
Insurer: Nationwide
By: Kelly
Love Love
I have used Nationwide for my current pup Piper and my Gus in the past. I have not one ounce of trouble with claims and the customer service excellent answering any questions! Will always recommend them.
Insurer: Nationwide
By: Susan