Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,026 total
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Max’s cruciate surgery
The overall process and assistance from Nationwide has been a great experience. The most difficult part of my claim was being able to track exactly what vet records were received as this was not clear without having to call the customer service team. They were great at providing information though. The payment process was very easy and seamless which was awesome.
Insurer: Nationwide
By: Courtney
A company that cares.
Great company with awesome associates who are willing to take time to help and they seem to genuinely care.
Insurer: Nationwide
By: John
You guys have been helpful and supportive
You have been part of our family for 15 years. Thank you for all your help and support.
Insurer: Nationwide
By: Wendy
Outstanding in every way.
Best customer service!!! Best people to deal wit.
Insurer: ASPCA
By: gary
Don't have a pet without it!
We've had other pet insurance for previous pets. ASPCA Insurance is by far better coverage and better customer service. We recommend it to every pet owner we know.
Insurer: ASPCA
By: Henry
Trupanion is amazing
Trupanion was highly recommended by my vet when I adopted Finnegan a few years ago. ALthough he is quite a young cat, he has required treatment that would have been almost unattainable by me. Trupanion has exceeded my expectations in terms of service, and reliability. They have allowed me to make choices for treatment much more easily. The fact that they pay my veterinarian and I only have to pay the part that is not covered makes the finances manageable. When it's time to pay, the receptionist sends the invoice to Trupanion and within minutes they have responded with what they will pay and what is ineligible. It is always fair. I have recommended Trupanion to all my friends with pets and will continue to do so.
Insurer: Trupanion
By: Kathy
Thank you, you are the best
You have great services. Quick responses and friendly persons to speak with. It makes a difference for my loyalty. LML
Insurer: Nationwide
By: Lili
Affordable & Convenient Insurance
From the time I registered to my last submitted claim, ASPCA has been very helpful. The reps answered all my questions with ease and are very helpful! I use the app to submit claims and upload receipts (also to review coverage and see what expenses I can get reimbursed). Whenever I have made a call in they make a priority to ask about Cosmo which is great. I haves no issues processing claims and the money goes direct deposit into my account within a few days. I would highly recommend this company to friends and family.
Insurer: ASPCA
By: Jessica
Your representative helped me lower monthly rate by increasing my deductible. Prompt follow up email with my full quote.
Very impressed with customer service. Prompt follow up and assisted me in choo7the right plan at price I was looking for by raising my deductible which I was pleased with to decrease my monthly payments.
Insurer: Pets Best
By: Richelle
Buying this insurance for our pets has been one of my best decisions ever!
This insurance has been fantastic. Filing a claim is easy through the app. And reimbursement is usually much sooner than anticipated. Many thanks for helping me keep my pet healthy!
Insurer: Nationwide
By: Sharon