Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,026 total
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Great Company!
I would recommend this company because they make it easy to process a claim when needed. Also, they answer questions by phone if needed.
Insurer: Nationwide
By: Caren
Awesome
You guys are awesome! So easy to file a claim and the response time is great
Insurer: Nationwide
By: Jill
great
Love your service and your help. Jasmin is doing well
Insurer: Nationwide
By: Cristy
Ease of submitting claims.
I had pamphlets from different pet insurance companies, however, after speaking to several people I chose ASPCA. They came highly recommended and rightfully so. Submitting claims is easy, confirmation and payment is quick.
Insurer: ASPCA
By: Pat
Unbelievably quick and so friendly
Our little Freddie got sick almost as soon as we took him in, which has been nerve-wracking dealing with vet and specialists trying to find out what is wrong. But Trupanion has been there for us, paying for tests and medication and even his first two bags of prescription food. We're still not sure what's wrong with Freddie, but at least we'll never have to worry about the cost of his care. They pay so quick, and are so friendly and empathetic. I wish human health insurance companies were like this.
Insurer: Trupanion
By: Paula
Nationwide provides the best service and coverage
Nationwide provides outstanding and hassle free claims processing, excellent customer service and value for money. We are fully satisfied with all aspects of our pets’ insurance coverage. We highly recommend this company.
Insurer: Nationwide
By: Anita
Best decision I have made to get pet insurance with nationwide
Nationwide has been nothing but fantastic ! They have great knowledgeable workers and they just make it easy for us to submit a claim and even better , easy to receive our reimbursement ! Love this company !
Insurer: Nationwide
By: Erica