Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,088 total
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This is my third animal to cover with…
This is my third animal to cover with your insurance. I lost my Lola Bear to Cushing's in Oct 2025 and we rescued Henly from a rescue near Knoxville, TN. Your ins covers my risk factors on my dog at a good price. Every time I have called in your people are super helpful and knowledgeable. I trust yall with my fur kids
Insurer: Nationwide
By: Charlels Strange
So easy to put a claim in
So easy to put a claim in. Very helpful customer service
Insurer: ASPCA
By: Nick Balzano
The forms were very easy and…
The forms were very easy and understandable. The comparison between the 3 insurances were also clear and easy to compare.
Insurer: MetLife
By: Jesus
Great customer service!
Great customer service
Insurer: Nationwide
By: donald Horvath
I like easy when it comes to searching…
I like easy when it comes to searching and retrieving info. It was easy to add my fur balls to a new plan; however, you cannot remove a pet who has died. You have to call to do that.
Insurer: MetLife
By: YMosley
Fast and Easy Process
We had to submit 4 claims over the course of three weeks due to our pup’s illness. They were all approved within hours of submitting them online. The process was extremely easy to complete. I highly recommend this company.
Insurer: Pumpkin
By: Gary
Prices reasonable
Prices reasonable. Quite quick response to claims.
Insurer: Spot
By: askanexpertonline.com Customer
Friendly and fast
Fast claim processing and always helpful customer service. They made a very stressful experience with a dog in surgery much easier. These folks care about you and your pet.
Insurer: Healthy Paws
By: Rebecca De La Garza
embrace is always clear and prompt with…
embrace is always clear and prompt with my claims. recently unexpectedly we lost one of out babies. I called to remove her from insurance. the lady I talked to was amazing,personable and sympathetic to my situation. she made it easy. I would look to them with my all my other babies. it means alot when they care.
Insurer: Embrace
By: Jackie Dickens
Very friendly customer service…
Very friendly customer service representative. They feel our pain as per owners
Insurer: MetLife
By: Mjp