Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
76,980 total
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Easy to understand and helpful to…
Easy to understand and helpful to define.
Insurer: MetLife
By: Gustavo Marino
MetLife makes it easy to submit and…
MetLife makes it easy to submit and receive claims. Very happy with this service!
Insurer: MetLife
By: Thomas Lower
Fetch The Best
Every rep you talk to at Fetch are very helpful. Your questions get answered quickly.
Insurer: Fetch
By: Susan
Great experience
Woman helping me was very kind, no rush, pleasant experience.
Insurer: Nationwide
By: NANCY
Lifesavers
Lifesavers! Quick process, top-notch service. Thank you!
Insurer: Trupanion
By: Lisa
Easy to file a claim and settle claims
Easy to file a claim and settle claims. Pet insurance made easier to navigate through a difficult time.
Insurer: Prudent Pet
By: Anthony Nguyen
$1,500 vs $10K saved our boy!
We recently had to go through quite the ordeal with our 10yo lab, Bon. He had a slipped disc the week before Christmas. Thankfully, with Trupanion Vet-Direct Pay we were able to get our boy an MRI and surgery without trying to figure out how to pay a $10K+ MRI/Surgery/Hospitalization costs. Trupanion pre-approved the costs and we were only responsible for a small deposit of what wasn’t covered. This saved my guy from suffering through pain management and eventually becoming paralyzed. I’ll never not have Trupanion!
Insurer: Trupanion
By: Joy
It usually eventually pays but they…
It usually eventually pays but they make you jump through hoops to prove what you had done was true even with vet soap motes. All people on phone are extremely helpful and kind.
Insurer: MetLife
By: customer Dorine
Our small Chhuahua Pebbbles had 5…
Our small Chhuahua Pebbbles had 5 strokes last week after being attacked by another dog. Pet Emergency in Palm Beach Gardens Florida had her in minutes. The team of doctor and assistants did a fantastic job of gettin her on her feet. They kept her 24 hours and administered exceptional care. We filed a claim true Pet Emergency and the claim was settle within minutes. We have been with Trupanion for several years and have nothing but praise for the servce and customer care, especilly in time of needs.We highly recommend.
Insurer: Trupanion
By: Bob Armand
Very easy to submit a claim
Very easy to submit a claim, and it was handled quickly.
Insurer: Pumpkin
By: David Wolff