Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,026 total
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Nationwide Pet Insurance is the best
We have had Nationwide Pet Insurance for over 10 years, we would not be without. Great service and good coverages.
Insurer: Nationwide
By: Jay
Love Nationwide ALMOST as much as I love my puppies!
Nationwide offers very reasonable plans for health insurance including "wellness." Nationwide's rates are less expensive than similar companies and their reimbursement is excellent. Just as significantly, they are very easy to contact by phone or email, and extremely helpful.
Insurer: Nationwide
By: Jennifer
Great service for a great price!
My 2 senior cats are insured with Nationwide for a couple of years now. We've used the insurance couple of times. Always had a great experience - easy claim process, transparent benefits description. I feel confident that whatever happens with my furry pets, Nationwide will have my back!
Insurer: Nationwide
By: Ganna
TRUpanion does not pay ANYTHING
TRUpanion read the fine print. They decide the amount not covered then they apply a deductible and basically ZERO out what they owe. No pre-existing this time and yet somehow they manage with every single claim I have turned in to PAY NOTHING. I am paying 217.00/mo. for what is it again? For nothing is clearly all I ever see from TRUpanion. This is not right! UNTRUpanion is more like it.
Insurer: Trupanion
By: Harry
I am so glad I purchased a policy with you. My son recommended me to you best decision I have made
Awesome service
Insurer: Embrace
By: Allan
Best pet insurance out there
Abbie has been insured by Nationwide from the time she was 8 or 10 weeks old. I have never had a problem with any of the claims that have been submitted. Unfortunately during the puppy stage there were quite a few. They have covered everything from medications, checkups and included all of her spaying expenses. I would recommend this company to anyone of my friends.
Insurer: Nationwide
By: JEAN
Thank you - no regrets about insuring my 3 cats with an excellent company, Nationwide.
Easy to get in touch with Nationwide, caring and professional representatives, and quick processing of claims = top notch pet insurance!!
Insurer: Nationwide
By: Bev
Nice work!!!!
Very prompt claims process. Customer service is top notch!!!!
Insurer: Nationwide
By: Stephen
Would not recommend this company
I would never recommend this company to a friend or family. When submitting a claim they sit on it until you call several times over a 2 month period. Then they deny a claim because of a preexisting condition which my dog never had. I had a policy paid in full for the year and had my dog to a vet 3x in the last 5 years. Don’t walk but run from this company. When and if you would need them they wouldn’t pay up
Insurer: Pets Best
By: Patricia
Love your comprehensive service and coverage.
My dogs have been covered by Nationwide for over ten years. I have always been pleases with their coverage and communication about my pups.
Insurer: Nationwide
By: Alice