Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
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The lack of customer service is beyond unprofessional, especially when you need to speak to someone. Had my insurance set for my payday to take out and it literally to the minute of 12am will attempted to take it out when the funds are not even installed yet. To do is a business. I would think that it would have to operate during banking hours or business hours as my bank and employer do. So I asked if I could change it the extraction date, I've called several times waited on, hold. Finally spoke to someone after a 2 hour. Wait, and then still they told me I would have .to wait until it was repulled out of my account. And only then I would be able to call and make the changes. You cannot pay it on your own. As an average, Canadian payments and things have increased. So I do delegate my payments of importance around my paycheck. So for them, to pull out the money 10 to 15 days later, it ask me with nsf in a cancelation. I find sonnet, very unprofessional and anything that says it's good is probably a bot, and if you don't think it's a bot, the whole company is ran by AI. So there's that.
Insurer: Sonnet
By: Bianca Perez
Great Experience Purchasing Pet Insurance
Amanda was great! She explained details about my existing plan and the new one I was looking for today. She was very pleasant and easy to talk with; she was very knowledgeable about all the details for each plan that is offered thought Fetch Pet Insuance. I should have called when I took out insurance on my 1st pet, I did it online and that was easy too, but talking with someone was much better!
Insurer: Fetch Canada
By: JF
Make a claim and they'll cancel your policy
I made a claim on my home insurance, they sent out a guy to take a look. After a few weeks we decided not to move forward with the claim, however because we had asked for a review - they have now declined to continue insuring us when we move house. After 4 years, I have to leave them ... because I made a claim. And yes, they replied saying contact them - I did, FOUR times. Over 3 weeks to get the answer - their agents are personable and friendly but bound by insane policies (and most of them also don't email you back as per promises!)
Insurer: Sonnet
By: James Caddy
Amazing service so Far!
Peanut was recently diagnosed with gallstones and I have had nothing but excellent customer service. Submitting claims and reimbursement has been a braze and I was able to also get preapproval for her surgery. This has been my experience and I hope that you experience the same thing that I am.
Insurer: Pumpkin
By: Marella
Very quick and complete
Very quick and complete. Thank you!
Insurer: MetLife
By: customer
Legit the best ive had business with
Legit the best ive had business with
Insurer: Pumpkin
By: Alvin Wyatt
Exceptional customer service!
Exceptional customer service!
Insurer: Nationwide
By: Rebecca ODonnell
Trupanion is the best thing I do for…
Trupanion is the best thing I do for the love of my Dalmatian Montaba. The service is remarkable, and they love your fig as much as you do. Thisvus amazing!
Insurer: Trupanion
By: Alexander
Extremely efficient
Extremely efficient. I had submitted for pre approval an estimate for dental cleaning. Then when the cleaning was done and she was under anesthetic they found large tumor which was also removed. When I submitted the final bill with the extra charge, it was so great that you didn’t argue about the tumor removal. Pumpkin actually recorded, approved, and reimbursed me within an hour of submission of claim. Was amazing and impressive. I had used pumpkin for a claim maybe 4 yrs ago and I don’t know if Pumpkin has become more efficient or since I had also switched vets, my new vets office provides better invoices but this time was a 10 star experience. Thank you
Insurer: Pumpkin
By: Cynthia