Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,038 total
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Excellent coverage
I bought this insurance because I knew bulldogs are known for having a few medical problems. My sweet girl was perfectly healthy until about 6 years. When I finally needed Trupanion, they were there to help. They made it so easy and were very helpful. I know if I ever need them again, they will be there for us.
Insurer: Trupanion
By: Brent
When your pet is sick, Healthy Paws helps ease the pain
Healthy Paws is the most caring insurance company there is they are quick to review and pay all elegible claims in a timely manner. They even ask about your pet after a major illness. I would recommend to anyone Who really wants caring service.
Insurer: Healthy Paws
By: Joan
5 would be neutral - so the 4 is less than neutral.
5 would be neutral - so the 4 is less than neutral. I called for clarification and unfortunately got a rather vague response - something along the lines of it might be covered - you should get pre-approval - which could be granted as long as it's not a pre-existing condition. We've been with Trupanion since 2015 and we submitted our first claim in 2019 for this condition which you paid out with the condition deductible - so I would imagine you might have enough information to communicate more clearly without the disclaimers... I'm taking my pet to the vet again today and I look forward to seeing exactly how you address our claim so I can post our experience on petinsurance.com.
Insurer: Trupanion
By: Chris
Wrong information from trupanion rep
When I talked to the representative before I went with trupanion, I was specifically told the spay of my dog would NOT be covered. However, I was told that the labs for the spay WOULD BE covered. I found out that was not true so I feel very misled right now with trupanion.
Insurer: Trupanion
By: Jackie
I am unhappy with "pre existing condition" for CCl surgery for my dog and non payment and high deductible for any issue that arises.
I am unhappy with "pre existing condition" for CCl surgery for my dog and non payment, and high deductible for any issue that arises. Claims people were nice enough when I called.
Insurer: Trupanion
By: Eileen
BEST INSURANCE EVER!
TRUPANIONS IS THE BEST PET INSURANCE EVER! EVERYONE IS SO CARING AND THEY ALWAYS EXCEED MY EXPECTATIONS!
Insurer: Trupanion
By: Cynthia
Quick response and work - immediate assistance
Quick response and work - immediate assistance
Insurer: Trupanion
By:
Caring for Emster with Love
I am extremely pleased with the claims process. First, I was counseled by my initial customer service rep to file the claims even though they were, in some cases, years out. I didn't understand the coverage and I was thrilled to not be penalized for my lack of understanding. Then, the actual process was fast, easy to understand, and efficient. I received my checks within 7 days of the whole entry. I couldn't be more confident in sharing Trupanion for my pet loving friends and family. Thank you for helping me care appropriately for my Emster!
Insurer: Trupanion
By: cindy