Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,038 total
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Always I've never had a bad experience with anyone from trupanion.
Always I've never had a bad experience with anyone from trupanion.
Insurer: Trupanion
By: John
I love Trupanion and its people!
I love Trupanion and its people!
Insurer: Trupanion
By: Carlos
Ww have been with you folks for many years.
Ww have been with you folks for many years. We are happy with you for the most part.
Insurer: Trupanion
By: Mary
Awesome Service
This time you guys were super fast and efficient! Thanks! There were 19 claims processed in 5 days! = Awesome!
Insurer: Trupanion
By: Alexandra
Happy with Trupanion
Simple, efficient, consistent and reliable.
Insurer: Trupanion
By: Maria
Very customer friendly company
Very customer friendly company
Insurer: Trupanion
By: Beth
Trupanion is always very responsive courteous knowledgeable and caring.
Trupanion is always very responsive, courteous, knowledgeable, and caring. Best pet insurance on the market
Insurer: Trupanion
By: Deborah
Trupanion processed my claim for Kennedy faster than I get my claims processed.
Trupanion processed my claim for Kennedy faster than I get my claims processed. Very helpful and professional
Insurer: Trupanion
By: Ellen
When I called to see what vets participate in your direct pay program I was given misinformation.
When I called to see what vets participate in your direct pay program I was given misinformation. The vet I was told in fact does not participate, and we had to pay out of pocket and file a reimbursement claim. Now we will be short on our rent and will need to pay a late fee. I dont appreciate being lied to. Nothing you do will make up for the anxiety you put us through.
Insurer: Trupanion
By: Erik