Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,058 total
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very helpful and responsive services
very helpful and responsive services
Insurer: Trupanion Canada
By:
Due to the compassionate and highly efficient and effective service we've had with Trupanion over the past almost 9 years!
Due to the compassionate and highly efficient and effective service we've had with Trupanion over the past almost 9 years! Excellent help for us and our much loved dog. I've already spread the word about Trupanion to many pet lovers and to our veterinarians in the past and still do. Many thanks to Trupanion staff.
Insurer: Trupanion Canada
By:
It was easy to navigate
It was easy to navigate. It allowed me to customize my plan to get me just what I needed for my newest fur baby! They were even nice enough to call me to make sure I didn't have any further questions! Looking forward to working with them in the future!
Insurer: Prudent Pet
By: CARLEE
Great plan, friendly people
The plan itself covers a lot more than some other companies do. I did some research and of the 10 or so sites I saw, this one was truly the best. The lady I spoke with was incredibly friendly and knowledgeable.It took less than 5 minutes to set everything up and then she was patient and answered all of my questions. I did not feel rushed like many other call center businesses can be. All things equal, at this point, I plan on staying with them for a good long time.
Insurer: Prudent Pet
By: CLM
honest
honest, friendly, informative, and nice conversation with sales rep
Insurer: Prudent Pet
By: Susan
Excellent Pet Insurance
Trupanion is quick to respond and I like that most vets will now go through Trupanion directly on claims. Only insurance i think that does that.
Insurer: Trupanion
By: Mary
Criminal Defence lawyer
Once I registered with Trupanion i was so impressed with how easy and simple it is to use. The reliability has eased so much stress and worry for me --- the turnaround time from submitting your bill to payment is excellent.
Insurer: Trupanion
By: Mary
Happy Remy
You have been very helpful with the payment and questions with the illness of my Remy
Insurer: Trupanion
By: Frederica
Excellent. The best pet insurance. ????
Very professional all the customer service and always able to help me with any concern that I had have about my pet. I already recommended to a friend.
Insurer: Trupanion
By: Pilar
Good job, Trupanion!
I had to submit several claims and Trupanion reviewed them and paid very promptly! I've already recommended them to several friends and family and will continue to do so to others. It's so refreshing to have a company actually do what they say they will do! Good job, Trupanion!
Insurer: Trupanion
By: Pat