Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,058 total
Other Categories
Trupanion has the best staff.
Trupanion has the best staff.
Insurer: Trupanion
By: Dwight
Best pet insurance!!
Trupanion helped me a lot when my pet Bender was hospitalized due to diabetes, thank you very much Trupanion I will surely recommend you to my family and friends!!!
Insurer: Trupanion
By: Ernesto
Very good communication.
Very good communication.
Insurer: Trupanion
By: Arturo
Very good customer service and speedy claims processing.
Very good customer service and speedy claims processing.
Insurer: Trupanion
By: Caren
Very helpful and listened to my inquiry and gave me options
Very helpful and listened to my inquiry and gave me options
Insurer: Trupanion
By: Gloria
Easy to use transparent; helpful staff.
Easy to use, transparent; helpful staff.
Insurer: Trupanion
By: Patty
Great service!
Efficient; keep me informed
Insurer: Trupanion
By: Howard
Only Pet Insurance for Me!
Every claim goes smoothly and within a few days of submission, things are done. Trupanion is the only pet insurance I will ever use. Thank you!
Insurer: Trupanion
By: Rebecca
Every time I call everyone is most helpful.
Every time I call everyone is most helpful. My doggies are my 4 legged children and every time I have a claim is it taken care of right away that means a lot when you have a sick fur baby.
Insurer: Trupanion
By: Jeanine
Exceptional customer service very personable knows the answers and explains how claims work and what is necessary for claims to be processed to prevent denial plus 24x7 makes it nice when you can reach someone at off times (non-typical) office hours.
Exceptional customer service, very personable, knows the answers, and explains how claims work, and what is necessary for claims to be processed to prevent denial, plus 24x7 makes it nice when you can reach someone at off times (non-typical) office hours. Thanks Jessica!
Insurer: Trupanion
By: Annette