Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,069 total
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I just had an online chat to answer some questions.
I just had an online chat to answer some questions. I was quick and very reassuring.
Insurer: Trupanion
By:
I love this company always helpful!
I love this company, always helpful!!
Insurer: Trupanion
By: Candida
I enrolled my kitten
I enrolled my Kitten. Very easy process ! Customer service is very friendly. Also quick turn around for claims . i highly recommend Spot Pet Insurance.
Insurer: Spot
By: Pamela
MY experience was great
MY experience was great. Just joined Spot Pet Insurance this year. Had another pet Insurance for years but they out priced themselves. I was really surprised how fast my claim was processed and how easy it was to receive re-reimbursement through direct deposit.
Insurer: Spot
By: Frank
Be careful, big names you know may have comparable pricing but from the Vet/consumer standpoint, not the easiest to deal with!
Fantastic and easy process. Spoke with many Vets and be carful, while you may find some recognizable names in Pet Insurance at comparable pricing they are not always recognized as the easiest to deal with. Spot got 5 stars from everyone I spoke with.
Insurer: Spot
By: David
Always very helpful prompt and friendly!
Always very helpful, prompt, and friendly!
Insurer: Trupanion
By: Donald
Ana and the other representative I called was very helpful in getting me set up with the correct plan and trial.
Ana and the other representative I called was very helpful in getting me set up with the correct plan and trial. I was pleased with the speed of the response when calling in.
Insurer: Trupanion
By: James
Because I've been apart of the Trupanion Team for a pretty good while now and they have show they're true Devotion and they are a true companion
Because I've been apart of the Trupanion Team for a pretty good while now and they have show they're true Devotion, and they are a true companion,
Insurer: Trupanion
By: Rusty