Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,069 total
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Thank you for being such a great asset...
Thank you for being such a great asset to pet owners. The service is timely and the follow through is wonderful. If you have questions the staff is easily accessible. The payments are direct deposited and go right into my bank account. I highly recommend this company. Again, thank you for serving us.
Insurer: Spot
By: Jeffrey
Apathy and concern for our precious dog is appreciated.
Apathy and concern for our precious dog is appreciated...good to know you have our back
Insurer: Trupanion
By: Richard
Hi there.
Hi there....You guys have always been so friendly and kind over the years...I have always had a great experience....Your phone reps are smart and caring....Honestly the best customer service I have ever had over the phone....Whatever you are doing, KEEP it up.....You care and means so much to me...THANK YOU
Insurer: Trupanion
By: Kathryn
The best customer service I have ever had in my life.
The best customer service I have ever had in my life. No joke!
Insurer: Trupanion
By: Rodney
Love Trupanion
Trupanion's claim process is very easy. I highly recommend Trupanion for pet insurance. Knowing I have great insurance makes caring for my dogs' medical issues much less stressful
Insurer: Trupanion
By: LISA
Great work!
Emergency visit to the animal hospital with the claim processed at the end of the visit
Insurer: Trupanion Canada
By: ELISA
Easy enrolment!
Enrolling was pretty easy and simple
Insurer: Trupanion Canada
By: Kayhan
Noreen was awesome felt like I was talking to a friend .
Noreen was awesome felt like I was talking to a friend . She made me feel comfortable in a hard situation and put me in the right direction.
Insurer: Trupanion Canada
By: Luca
No hassle claims!
Trapani has never failed me yet. Let's the Vet take care of all the claims and such. I have recommended Trupanion to multiple people.
Insurer: Trupanion Canada
By: Mandi