Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,069 total
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Excellent Insurance
When I was looking for pet insurance I chose Healthy Paws cause they have no cap for the year. Well I've been with them for over 7 years and I have 2 shepherds and no matter what has happened, I have never had a problem with a claim. They have been great and excellent customer service. I get follow up emails asking how my shepherds are doing. With kamala. She had both calls repaired and no issues even with her PT afterwards. I'm very grateful.
Insurer: Healthy Paws
By: Shelley
Happy to know my Baby is covered by a great health insurance!!
I enrolled with healthy paws when I picked my best friend from the humane society! I’m so glad I did. He recently had to have surgery to repair his ACL. Healthy Paws is a blessing. It cut the cost drastically and the customer service is phenomenal! I highly recommend Healthy Paws!!
Insurer: Healthy Paws
By: Nancy
helpful and quick
helpful and quick
Insurer: Trupanion
By: Theresa
I chose a 7 because your customer service are kind patient and helpful.
I chose a 7 because your customer service are kind, patient and helpful. I gave a 7 and not a 10 because I do not agree on some of the denied claims based on exam fees. I brought my pet to doctor for to examine what is wrong because my dog was injured. This should be a part of meeting deductible.
Insurer: Trupanion
By: Jennifer
My diabetic dog and trupanion
My dog was diagnosed with being a diabetic and if it wasn't for Trupanion helping with expenses I wouldn't be able to treat him Trupanion is the best love them to death all dog owners should have them so awesome always there to help
Insurer: Trupanion
By: Janice
My first call to Trupanion after my pet was found to have cancer was an incredibly impressive experience as the agent I spoke with was easy to speak with very patient with all my questions and knowledgable with the product.
My first call to Trupanion, after my pet was found to have cancer, was an incredibly impressive experience, as the agent, I spoke with was easy to speak with, very patient with all my questions, and knowledgable with the product. Exactly what I was hoping for since paying over $100 a month to have insurance on my pet, since he was just a puppy, and he is now 7.
Insurer: Trupanion
By: Phyllis
Positive claim experience every time!
My Trupanion claims are always processed very quickly. I also like the fact that Trupanion notifies me of the process of my claim from when it's first received to when it's paid. For my last claim, Trupanion paid my veterinarian directly and I didn't even have to wait to be reimbursed. My Persian cat has a chronic health condition that has resulted in many claims, and my experience with Trupanion has always been very positive for each and every claim. Thank you for the great customer service!
Insurer: Trupanion
By: Suzanne