Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
76,980 total
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So impressed
These past few weeks with Dexter being injured have been so difficult and of course vet bills do not make it any better. So grateful for Spot and making claim submission so easy and fast
Insurer: Spot
By: Madison
Fast responses and easy to fill out…
Fast responses and easy to fill out forms Employees are polite caring and efficient.
Insurer: MetLife
By: Robert Bradley
Excellent customer service
I had a great experience working with Aileen A. at Fetch Pet Insurance. She provided exceptional customer service from start to finish—she was patient, knowledgeable, and took the time to thoroughly answer all of my questions without making me feel rushed. What really stood out was her ability to clearly explain coverage options, including the wellness program, which is a fantastic add-on for anyone looking for more comprehensive, preventive care for their pets. It gave me peace of mind knowing exactly what I was signing up for. Aileen made the entire process smooth and stress-free, and her professionalism truly reflects well on Fetch Pet Insurance as a whole. I would absolutely recommend both Eileen and Fetch to anyone looking for reliable pet insurance—especially if you’re interested in a more robust wellness plan for your furry family members.
Insurer: Fetch
By: Renee
They are the worst
They are the worst. They did not cover an ear infection because our dog has a history of skin allergies..this was a fungal infection and she was so miserable… this had nothing to do with skin allergies. They lied and said they called our vet but they did not. This was an ear infection, not an allergy..Otitis…dismissed us very easily. They absolutely don’t give a care about your animal. We wasted our money for the last 5 plus months. Don’t get it, you will regret
Insurer: Spot
By: Debi
NOT EVEN CUSTOMER'S BEST....
I am disabled senior displaced from new home due to environmental, biohazardous debris in studio apt for 1 mo and counting, canceled PuppySpot delivery and failed to cancel Pet's Best insurance. Many health and habibility issues persist. Pet's Best will only reimburse me for 1 month due to their rigid 30 day cancellation policy. PB website is ADA non-compliant and operator has no phone number for me to escalate my request for the 1 more month of reimbursement. This presents 1 more violation of the Americans with Disabilities Act. Inaccessibility, inflexibile rules, rigid rip-off, very poor customer service is a serious RED FLAG for pet owners with disabilities.
Insurer: Pets Best
By: LORRY DOW
Thank you Airvet and Healthy Paws!!!
I cannot thank Healthy Paws enough for always being there for my zillion claims that I have had to submit for my poor dog, Ruby Skye. The last one was because she got ahold of a candy bar containing chocolate and raisins. Because of the Airvet App they have generously provided, I was able to reach out to a vet at midnight to get advice. I took her to the emergency room right away because of their quick response which probably saved her life. She was later admitted to the hospital to flush the toxins from her system as her kidney numbers kept climbing where she stayed for two days. I am beyond grateful that the vet at Airvet was there when I needed him and Healthy Paws reimbursed me for most of the expenses.
Insurer: Healthy Paws
By: Kathy Buchenau
Terica was very knowledgeable and…
Terica was very knowledgeable and compassionate. Thank you for you generosity.
Insurer: Nationwide
By: customer
Excellent Claim processing time and procedure
So glad i have them for all my fur babies. E cellent service. They are definitely Quality and i prefer them even if they are more expensive as they have a great process in place. Thanks Healthy Paws
Insurer: Healthy Paws
By: customer
Trupanion has always supported the…
Trupanion has always supported the medical needs for all the cats I have had (8 total over several years). They have been there for me for cancer, hepatic lipidosis, IBD, etc. It was comforting to not have to worry about claims processing during these times. They are always immediately responsive to my questions.
Insurer: Trupanion
By: Frances
Spot came through for us when our dog tore her ACL
Spot came through for us when our dog tore her ACLK and needed a surgical fix, took a bit of time but it was our very first claim.
Insurer: Spot Canada
By: Deb